Location
London

Hours
Full Time

Salary
Competitive salary, details available upon application

About the Role
Millennium Hotel and Resorts UK is seeking a passionate Front Office Manager for Chelsea Harbour Hotel and Spa to deliver a unique guest experience from arrival through departure. You will be responsible for ensuring excellent guest service underpins all interactions while working collaboratively and supportively with other hotel departments. Working alongside the Room Division Manager, this role is very much the 'face of the business' and requires exceptional client and staff communication skills. At Millennium Hotels & Resorts, we believe our strength lies in our differences and foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal-opportunity employer.

About the Group
Millennium Hotels and Resorts owns and operates over 120 hotels worldwide, organized into collections including Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality and brand identity, offering real opportunities for career development and promotion within the industry.

In Return, We Offer
- Social events, wellbeing and team activities
- Training and development opportunities
- Cash Health Plan cover option
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest-free Season Ticket Loan Scheme
- One fully paid volunteer day per year in addition to annual leave
- Complimentary meals prepared by our chefs
- Length of service related holiday scheme
- Discounts on accommodation worldwide and 50% off food and beverage outlets
- Life assurance
- Recommend a Friend Scheme

Experience
Ideally experience in a similar Front Office Manager role within a luxury 4 or 5 star hotel environment is desirable. Current experience within a hotel or similar environment is essential.

About You
You are an excellent communicator able to connect with all levels of the business and motivate colleagues effectively. You possess strong organisational skills with the ability to prioritise tasks and self-manage your workload. You have excellent personal presentation, a warm and welcoming personality, and are friendly, approachable, and professional. A strong eye for detail is essential.

Qualifications
Relevant hospitality qualifications are advantageous but not explicitly required. A positive attitude, professionalism, and a commitment to delivering outstanding guest service are essential.