Location
London

Hours
Full Time, flexible within EMEA time zones until 18:00 GMT

Salary
Negotiable

About the Role
The FX Technical Onboarding Analyst will be part of the Client Technical Services department within the LSEG FX business. This role focuses on leading customers through the FX technical onboarding journey, including processing technical enablements and performing conformance testing for FX customers across venues such as FXall, Price Stream, and Matching. You will act as the primary liaison for buy-side and sell-side FX clients, managing technical user configurations, organising network enablements, and handling participant reference data. The role also involves software certification for various FX APIs and automation/scripting of manual processes to enhance onboarding efficiency.

Key responsibilities include collaborating with internal stakeholders, resolving client queries, onboarding new customers and providers to FX platforms, certifying FIX messages against LSEG FX FIX specifications, and liaising with multiple internal teams such as Sales, Product, Development, and Business Operations. You will build specialist knowledge to analyse complex data, identify operational risks, and implement timely resolutions while maintaining high-quality service standards.

This position offers the opportunity to work in a dynamic, fast-paced environment within a global financial markets infrastructure leader, contributing to innovation and continuous improvement in FX onboarding processes.

Experience
- Degree or equivalent experience level
- Proven customer service skills and experience
- Understanding or working experience with FIX messaging protocol
- Exposure to certification/conformance trading software testing
- Experience working in a professional, customer-focused environment with detailed processes and procedures
- FX market experience with knowledge of FX products and order behaviours
- Familiarity with networking protocols, VPN, Extranet connectivity, and TCP/IP concepts
- Exposure to trading platforms, especially FXall/FX Matching, is an advantage
- Experience or exposure to Python, SQL, Java, or other scripting languages for automation

About you
- Strong analytical and logical thinking capabilities
- Highly motivated with excellent social and interpersonal skills
- Ability to work effectively under pressure in a fast-paced environment
- Flexible to work within EMEA time zones until 18:00 GMT
- Confident team player with a ‘can do’ attitude
- Open to embracing new processes and continuous learning
- Excellent oral and written communication skills tailored to different audiences
- Proactive, initiative-taking, and able to prioritise tasks according to business needs

Qualifications
- Degree or equivalent experience required
- Strong knowledge of MS platforms and process automation is helpful