Location
London

Hours
Full Time

Salary
Negotiable

About the Role
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

We are hiring a Global Retail Training Content Designer to help shape inspiring learning experiences that empower our retail teams worldwide. This role combines creativity, commercial understanding and learning expertise to design engaging training content that supports business priorities and elevates the customer experience. Working closely with global stakeholders, you will transform complex information into compelling learning journeys that are clear, relevant and impactful.

In this role, you will lead the creation of retail training programmes and tools that drive business objectives including in-store training activities, seasonal and core product training, onboarding, films, conference materials and other strategic initiatives. You will shape the design, tone of voice and overall standards of our retail training curriculum, developing new creative concepts to engage and inspire retail teams.

You will partner with Retail Training Managers to shape the retail training roadmap, applying a strong understanding of retail KPIs to design and deliver initiatives that drive tangible performance impact. Collaboration with central cross-functional teams and global training teams is key to ensure alignment, gather feedback and support localisation.

Additional responsibilities include leading train-the-trainer sessions, conducting store visits to build relationships and identify content needs, reviewing training feedback and analytics, supporting digital learning platform management, scripting and optimising content, conducting quality checks, maintaining training modules, and assisting with translations workflow to ensure localisation readiness.

At Burberry, you will play a key role in bringing our products, purpose and retail excellence standards to life through exceptional content design.

Experience
Minimum 3+ years experience in retail training design and development, preferably in a global function. Retail experience either on the shop floor or back of house is required. Strong understanding of adult learning methodologies and successful implementation to drive commercial success. Proven ability to collaborate cross-functionally and manage stakeholders effectively.

About you
Keen problem solver and naturally curious, you find ways to learn and make things work. You are an inspiring communicator with strong written and verbal skills, able to balance visually captivating learning with commercial results. Exceptional organisational and time management skills with a self-motivated and driven approach to seeing projects through to completion. You enjoy building relationships with internal stakeholders as well as external partners and vendors.

Qualifications
Proficient in MS Office (Excel, SharePoint, PowerPoint) and design tools such as Adobe, Canva, and video production software. Experienced with learning management systems or other training software, including scripting and content optimisation. Familiarity with digital learning platforms and quality assurance processes is essential.