Location
London

Hours
Full Time (hours not specified)

Salary
Competitive salary (details not specified)

About the Role
Millennium Hotel and Resorts UK are seeking a Groups Manager to join their Event Booking Centre team. This role supports the Groups department in maximising revenue and fostering strong client relationships through effective and efficient sales techniques and strategies. You will provide excellent customer service at all times and work closely with clients, agents, and team members to ensure seamless coordination and delivery of all event aspects. Key responsibilities include managing and converting incoming Groups business enquiries according to department standards, including proposal negotiation, upsell opportunities, revenue and volume conversion, speed of conversion, and TENT business management. You will manage site visits for clients, bookers, and event suppliers, maintain up-to-date knowledge of competitor hotels and venues, and ensure sensible management of multi-property enquiries. The role also involves supervising all professional post-contract communication, queries, amendments, and planning with clients up to their event date, resolving client disputes and complaints professionally within guidelines, and supporting the accurate production of daily, weekly, and monthly management information. You will work with central and management teams to propose efficiencies and improvements and adapt to system and process changes as required.

Benefits
- Social events, wellbeing and team activities
- Training and development
- Pension salary sacrifice scheme
- Career development and salary reviews
- Interest-free season ticket loan scheme
- One fully paid volunteer day per year in addition to annual leave
- Complimentary meals prepared by chefs
- Length of service related holiday scheme
- Discounts on accommodation worldwide and 50% off food and beverage outlets
- Life assurance
- Recommend a friend scheme

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties are grouped into collections including Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality, character, and clearly defined hotel brands, offering real opportunities for development and promotion within the industry.

Experience
Proven experience in managing group bookings and event coordination is highly desirable. Experience in sales, client relationship management, and hospitality event management will be advantageous.

About you
You are a proactive and customer-focused individual with excellent communication and negotiation skills. You thrive in a fast-paced environment, are detail-oriented, and able to manage multiple enquiries efficiently. You have strong organisational skills and the ability to work collaboratively with clients, agents, and internal teams. You are confident in resolving client disputes professionally and maintaining high standards of customer service.

Qualifications
Relevant qualifications in hospitality, sales, or event management are beneficial but not essential. A positive attitude, willingness to learn, and commitment to delivering excellent service are essential.