Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview Job Summary The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively. The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme. Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum. The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery. The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways. It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow. Main duties of the job · Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community. Work in an agile manner, supporting programme and organisational priorities where required. · Communicate information on the delivery progress of the welfare spectrum you are responsible for. · Provide scheduled highlight and exception reports into the programme, tracking patient pathways. · Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies. · Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives. · Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies. · Support evaluation and audit of welfare data across all sites and organisations linked to the programme. · Provide a rapid, solution driven response in support of crisis situations, both when on duty. · Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion and sensitivity Working for our organisation Monitor and maintain welfare information management systems. Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data. Maintain databases required by the Armed Forces programme Interpret policies and protocols to support the project that are consistent with Trust standards. Strategy, change and service improvement Support the development of the programme and welfare strategy including research and development to identify, develop and promote best practice. Subject Matter Expert management test and review of new concepts, models, methods, practices, products and equipment. Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. Regular horizon scanning of best practice and ways of working within the sector and within the programme. Personal Development Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme with an annual appraisal Research and Development Support and undertake primary and secondary research, audits and evaluations as required. Detailed job description and main responsibilities Department Information The GSTT Armed Forces Programme was established in 2021 to champion the Armed Forces Covenant commitment made by the UK government to support the Armed forces Community. The team supports Welfare and Clinical pathways across the trust and wider London, linking Armed Forces supporting organisations with our patients and people for the optimal outcomes of support across the spectrum. 1. Organisational Values: Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will: · Put patients first · Take pride in what they do · Respect others · Strive to be the best · Act with integrity Our values and behaviours framework | describes what it means for every one of us in the Trust to put our values into action. 2. Job Summary The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively. The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme. Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum. The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery. The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways. It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow. 3. Key Relationships The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and occasionally with patients, relatives and external agencies. Be an enthusiastic ambassador for GSTT, liaising effectively and professionally with all stakeholders and ensure your services reflect the culture of GSTT. 4. Duties and Responsibilities Armed Forces Welfare Management · Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community. · Work in an agile manner, supporting programme and organisational priorities where required. · Communicate information on the delivery progress of the welfare spectrum you are responsible for · Provide scheduled highlight and exception reports into the programme, tracking patient pathways. · Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies. · Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives. · Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies. · Support evaluation and audit of welfare data across all sites and organisations linked to the programme. · Provide a rapid, solution driven response in support of crisis situations, both when on duty. · Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion and sensitivity 5. Staff, Patient and Community management Support engagement plans for the AF Programme to proactively ensure that positive and effective relations are developed and maintained between members of the team, all clients and key internal and external stakeholders. Support strategies to achieve acceptance, consensus and alignment of views, both formally and informally from senior managers and clinicians. Support delivery plans and ensure these are regularly updated for welfare initiatives. Support specific training and model practices to both internal staff members and external stakeholders and partners 6. Information management Monitor and maintain welfare information management systems. Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data. Maintain databases required by the programme. Interpret policies and protocols to support the project that are consistent with Trust standards. 7. Strategy, change and service improvement Support the development of the programme and welfare strategy including research and development to identify, develop and promote best practice. Subject Matter Expert management test and review of new concepts, models, methods, practices, products and equipment. Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. Regular horizon scanning of best practice and ways of working within the sector and within the programme. 8. Personal Development Maintain up to date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme with an annual appraisal 9. Research and Development Support and undertake primary and secondary research, audits and evaluations as required. Person specification Experience Essential criteria Previous Military or Armed Forces Community experience. Proven practical experience of setting up and maintaining effective and efficient workflow and administrative systems Previous experience, including exposure to dealing with a range of Welfare issues Previous demonstrable experience of data collection, presentation and report writing Skills Essential criteria Excellent organisational skills with a demonstrable ability to prioritise workload and work methodically, efficiently and accurately to meet deadlines. Demonstrable communication and influencing skills with the ability to remain calm, effective and efficient during difficult situations. Qualifications Essential criteria Educated to degree level or equivalent qualification or experience. GCSE or equivalent in maths and English Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Billy Kelly Job title Head of Armed Forces (Programme Lead) Email address [email protected]