Location
London

Hours
Part Time, including evening and weekend working

Salary
£30,546 per annum (pro rata)

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a wide range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes five major hospitals and community services, renowned for clinical excellence, research, and innovation.

We are recruiting two part-time Band 3 Receptionists to join the Gynae-Oncology / Colposcopy service on a fixed term or secondment basis. You will play a vital role in supporting the day-to-day running of the Colposcopy three-session day service by providing front of house reception support. This is a new and exciting role offering the opportunity to shape the service and make a direct positive impact on patient experience.

The successful candidates will work closely with clinical teams to ensure patients are welcomed and registered efficiently and safely. You will be the first point of contact for patients, delivering exceptional customer service in a professional, polite, and caring manner. This role requires excellent interpersonal and organisational skills, the ability to manage your own workload and priorities, and a proactive, flexible, and can-do attitude.

Guy’s and St Thomas’ is committed to providing high quality care and a positive patient experience, supported by a motivated and engaged workforce. We encourage flexible working arrangements to support a healthy work-life balance and meet the needs of our patients.

Experience
- Experience working in a customer-focused, front-facing role
- Experience managing a high volume of patient or customer queries and prioritising work effectively

About you
- Dedicated and enthusiastic with a focus on delivering exceptional customer service
- Excellent interpersonal and communication skills, able to relate to a diverse range of professional staff and the public
- Proactive, organised, and able to manage your own workload and priorities
- Clear and tactful communicator with strong problem-solving abilities
- Flexible and adaptable with a mature attitude and a team-oriented approach

Qualifications
- Good general education including English and Maths to GCSE standard or equivalent
- Relevant NVQ Level 3 or equivalent qualification or experience
- Desirable: ECDL qualification

Skills
- Proficient IT skills including Microsoft Word, Excel, and Outlook
- Excellent written, face-to-face, and telephone communication skills
- Desirable: Knowledge of medical terminology and experience with hospital administration systems such as PiMS