Location
London

Hours
Full Time

Salary
£60,684 per annum

About the Role
Lead the platforms that keep the council running, and help shape our digital and AI future. Enfield Council is delivering an ambitious Digital, Data and AI strategy to transform how residents and staff experience council services. We’re looking for an experienced, pragmatic leader to take ownership of the business applications and customer platforms that sit at the heart of a modern local authority. This role is about running what matters today, while modernising for tomorrow.

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line-of-business systems, integrations, web platforms and digital channels used by residents every day. From statutory services and frontline operations to insight, decision-making and customer journeys – these are the platforms that keep Enfield moving.

On a typical day, you might be:
- Working with services to resolve issues or plan changes to critical systems
- Challenging legacy and shaping the roadmap to simplify, modernise and reduce risk
- Ensuring platforms are secure, resilient, accessible and kept current
- Managing suppliers, performance, budgets and competing priorities
- Collaborating with infrastructure, networks, service desk, commercial and portfolio teams
- Engaging senior stakeholders on risk, investment and improvement
- Creating the space for your teams to innovate and improve how services work

This is a hands-on leadership role in a large, politically aware organisation. You’ll balance operational excellence with transformation, acting as an escalation point when needed and deputising for the Head of Operations & Architecture at times.

Experience
- Strong experience across applications, integrations and web platforms
- Proven ability to run complex, business-critical systems in a council or similar environment
- Experience managing suppliers, budgets and competing priorities
- Skilled in leading, motivating and developing teams through change

About you
- Understands how to keep platforms stable, secure and compliant while driving change
- Comfortable working with senior stakeholders, elected members and partners
- Knowledgeable about how data, digital and emerging technologies – including AI – can improve public services
- Pragmatic and motivated by modernising public-sector platforms, reducing risk, improving customer experience and enabling better outcomes for residents

Qualifications
Not explicitly stated; however, relevant leadership experience and technical knowledge in business applications, customer platforms, and digital transformation are essential.