Location
Enfield, London

Hours
Full Time

Salary
£45,393 per annum

About the Role
This is an opportunity to join a high-performing Digital Team in an ambitious Council, helping to improve the way residents, businesses and staff access services. Our Digital Services Team has transformed delivery through the use of digital, data and technology—and we are continuing to modernise and innovate.

We are looking for a success-focused, hands-on Technical Lead who will take ownership of our case management system development and help drive wider digital innovation across the Council. You will maintain, develop and enhance services that complement our existing catalogue, focusing on improving outcomes and experience for our customers, residents and businesses.

The Senior Digital Developer is a key technical leadership role within Digital Services, reporting to the Head of Business Applications & Customer Platforms. You will lead the technical design and delivery of case management system-based services and integrations, set development standards and support colleagues through coaching and hands-on delivery. You’ll bring strong experience with integration and web technologies including SOAP, XPath, XSLT, HTML and JavaScript. You will work with internal teams to understand requirements, design the best functional and technical approach with the Enterprise Architecture team, and deliver configurable, integrated solutions that meet customer needs.

You will work across a range of digital projects and service optimisation improvements, setting development standards collaboratively with the Digital Services team to ensure high quality processes, code and integrations are delivered in line with service and customer goals.

You will own and deliver development work from our backlog and pipeline, with a primary focus on our Case Management System (CMS) and customer-facing digital services. This includes building and improving case management capabilities, workflows and integrations with back-office systems, and creating customer-facing digital forms and portals that trigger secure processes and back-office automation.

You’ll thrive using agile methods and enjoy working openly, collaboratively and as part of a multidisciplinary team focused on one or more projects at a time. Above all, you want to make Enfield better, which may sometimes involve challenging the status quo.

Key Accountabilities
- Develop council services and digital solutions, ensuring all development tasks are delivered at a high quality, on time and provide an excellent customer experience.
- Recommend areas for service improvement based on relevant data and information.
- Provide intermediate level system analysis, design, development, and implementation of applications and databases.
- Manage technical and solutions support, and development.
- Own the end-to-end process from building, workflow and integration to Line of Business applications.
- Create accessible services by building, adapting and maintaining digital products, solving technical problems and continually improving efficiency and experience using new tools and techniques.
- Collaborate closely with Business Analysts, the Web Team, Project Managers, Technical Architects, Systems and Server Engineers, and Application Integration Engineers.
- Engage and work with senior managers, Customer Services and other teams across the council.
- Provide technical leadership across the case management system and related digital services: set standards, review designs and code, and mentor colleagues to help the team consistently deliver high-quality solutions.
- Manage multiple competing activities with demanding deadlines and varying complexities, including key decisions impacting service delivery to the Council and partner organisations.
- Report to the Head of Business Applications & Customer Platforms on all aspects of delivery, influence and make critical decisions contributing to the Digital Services operating plan.
- Be available out of hours when required, including weekends, as the service may be provided 24x7x365.

We are passionate about placing our customers at the heart of everything we do and expect you to share this principle with boldness and enthusiasm. Exceptional experience and understanding of change in a complex organisation, along with excellent communication skills, are essential.

We encourage a culture that empowers people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. Flexible working arrangements are available.

Experience
- Proven experience in technical leadership and development of case management systems.
- Strong knowledge of integration and web technologies including SOAP, XPath, XSLT, HTML and JavaScript.
- Experience working in agile environments and delivering high-quality digital solutions.
- Ability to manage multiple complex activities and make critical decisions impacting service delivery.
- Experience collaborating with multidisciplinary teams and senior stakeholders.

About you
- Success-focused and hands-on technical lead.
- Excellent communication and interpersonal skills.
- Enthusiastic about digital innovation and improving customer experience.
- Comfortable challenging the status quo and driving change in a complex organisation.
- Collaborative team player who values openness, respect, responsibility, and continuous learning.

Qualifications
- Relevant technical qualifications or demonstrable equivalent experience in software development and digital services.
- Commitment to ongoing professional development and learning.