Location
Holborn Tower, High Holborn, London

Hours
Full Time

Salary
£85,000 per annum

About the Role
Pinnacle Group is seeking an experienced Head of Operational Finance to lead our Client Accounting and Income Collection Teams, ensuring the delivery of an efficient, high-quality, and valued service to our clients and end customers. This key role acts as a central point of contact for operational colleagues and internal stakeholders, while also representing the finance function externally by meeting clients to present reports, review performance, and support new business opportunities.

Our Homes business is a leading provider of housing and property management services across all tenures, serving a diverse client base including central and local government, development, and institutional investment sectors. Managing over 80,000 homes, two for-profit registered provider registrations, and a major Ministry of Defence contract covering 49,000 military homes, we are committed to community-focused service delivery.

The successful candidate will support our best-in-class ambition by developing robust processes, building a high-performing team, and promoting a customer-centric approach. You will work closely with the Head of Client Accounting and Head of Income to provide strategic leadership, drive continuous improvement, and ensure client reporting and income collection meet KPIs and statutory deadlines.

Key responsibilities include leadership and strategy, performance and income management, stakeholder engagement, governance and compliance, and championing financial systems and data analytics to enhance team performance and financial reporting.

Experience
- Proven leadership experience in finance roles within housing, property, or public sector environments.
- Strong understanding of housing finance, income collection, and arrears management.
- Experience preparing, analysing, and implementing accounting and reporting requirements.
- Knowledge of social housing governance frameworks, regulatory requirements, and up-to-date housing legislation.
- Ability to manage multiple projects, meet deadlines under pressure, and influence stakeholders effectively.

About you
- Qualified accountant (e.g., ACA, ACCA, CIMA) with commercial acumen and operational insight.
- Confident communicator able to engage senior stakeholders and business partner with non-finance colleagues.
- Organised, analytical, adaptable, and able to foster a culture of accountability.
- Customer-focused with a commitment to continuous improvement and delivering excellence.
- Committed to Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence.

Qualifications
- Fully qualified accountant (ACA, ACCA, CIMA or equivalent).