Location
Embankment, London

Hours
Full Time (hours not specified)

Salary
£48,000 to £50,000 per annum

Benefits
28 days holiday including bank holidays
Birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app including high street shops, holidays & cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Every interaction is an opportunity to create a lasting impression, and we’re looking for a talented Hospitality Manager who strives to exceed expectations at every turn. BaxterStorey is a leading business in the catering industry, known for our innovative approach, exceptional service, and authentic culinary offerings. We deliver memorable workplace dining experiences across multiple locations, catering to a diverse clientele.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. We invest in your development and provide ongoing training to ensure you have the skills and knowledge to thrive, while supporting your work-life balance.

In this role, you will lead and manage the hospitality team including hiring, training, and performance evaluations. You will work closely with the Head Chef and attend weekly meetings with the Events Team to ensure flawless service delivery and smooth operations. You will take charge of administrative responsibilities such as managing large volumes of email correspondence and creating event quotes.

You will maintain impeccable hygiene, safety, and service standards at all times, foster a positive and productive work environment promoting teamwork and professional development, and support strategies to enhance guest satisfaction and loyalty. You will address and resolve guest complaints promptly and professionally, monitor and analyse guest feedback to identify areas for improvement, and oversee daily operations of all hospitality services including front desk, food and beverage, and event planning.

For almost 20 years, BaxterStorey has created beautiful spaces, exciting menus, and friendly teams so every customer can have the hospitality experience they deserve. We need the brightest and best to join us to make this possible. We support you to create your hospitality legacy and build a career you are proud of.

Our values include being visionary, wholeheartedly positive, creatively collaborative, and forever conscious, leading by example to protect the planet and support local communities.

We welcome applications from motivated individuals eager to learn, regardless of whether you meet all requirements. We are proud to be an inclusive employer committed to equity, diversity, and inclusion, celebrating individuality and creating an environment where all employees feel respected and able to give their best.

Experience
Proven hospitality background in a 5 star or Michelin star environment is essential.

About you
You have a real passion for food and customer service.
Strong leadership and interpersonal skills.
Analytical approach to problem solving.
Excellent communication and customer service skills.
Strategic thinker with the ability to work on your own initiative.
Financially and commercially astute.

Qualifications
Intermediate Food Hygiene Certificate or above.
Proficiency in hospitality management software and tools.