Location
Chelsea Harbour Hotel and Spa, London

Hours
Full Time - hours to be discussed

Salary
Competitive salary package with benefits

About the Role
Millennium Hotel and Resorts UK is seeking a Hotel Manager to lead our Commercial teams to success at Chelsea Harbour Hotel and Spa. Reporting directly to the General Manager, you will oversee the day-to-day operations of the commercial department and assist with the strategic planning of the hotel operation. Working closely with the General Manager, you will ensure the Commercial department continually develops the product and guest service proposition to maintain an exceptional position in the London market.

Key responsibilities include assisting with the development of short- and long-term strategic goals, leading and developing an energetic workforce, and being involved in recruitment, learning and development, employee relations, and team engagement initiatives. The hotel highly values team spirit and operates on a rotating duties approach.

The successful candidate may also be required to assist with any duty or cover for team members in case of emergency. A background in branded or large hotels is preferred to understand operational standards. You will lead and motivate your team by providing day-to-day leadership and direction, driving sales and profitability forward while maintaining excellent customer service standards and strong organizational skills.

Benefits
Bonus and Private Medical
Social Events, Wellbeing and Team Activities
Training and Development
Cash Health Plan cover option available
Pension Salary Sacrifice Scheme
Career Development and Salary Reviews
Interest-free Season Ticket Loan Scheme
1 Volunteer Day per year (fully paid and in addition to annual leave)
Complimentary meals prepared by our chefs
Length of Service related holiday scheme
Discount on Accommodation worldwide and 50% off Food and Beverage Outlets
Life Assurance
Recommend a Friend Scheme

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties are grouped into collections including Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection has its own distinct personality and clearly defined hotel brands, offering real opportunities for development and promotion within the industry.

Experience
At least two years of experience in hotel management, preferably within branded or large hotels.
Proven background in leading commercial teams and driving sales and profitability.
Excellent knowledge of Opera system is essential.

About you
Strong interpersonal and people management skills.
Leader personality with a passion for hospitality.
Excellent customer service skills, standards-driven and well-organized.
Ability to motivate and develop a team.
Flexible and willing to assist with duties or cover team members in emergencies.

Qualifications
No specific qualifications stated; however, relevant hospitality management experience and Opera proficiency are required.