Location
Harefield Hospital

Hours
Full Time (hours not specified)

Salary
£32,346 per annum

About the Role
Royal Brompton & Harefield Hospital is the largest heart and lung centre in the UK and among the largest in Europe, renowned worldwide for expertise, care standards, and research success. We are seeking a professional and experienced Booking/Administrator Clerk to join our Imaging Department. The successful candidate will primarily work in the booking office providing an efficient service where professionalism, initiative, and office skills are highly valued. This role involves booking diagnostic appointments for CT, MRI, Ultrasounds, Biopsies, and Dexa scans using the EPIC system, managing patient records, and ensuring smooth communication between patients and clinical staff.

The Imaging Department at Harefield Hospital is a multidisciplinary team dedicated to exceptional patient care, comprising Consultant Radiologists, Cardiologists, radiographers, technologists, and administrative staff. The department prioritizes patient safety, comfort, and innovative diagnostic imaging techniques.

The role requires building strong communication with Radiologists, Cardiologists, Radiographers, technologists, and patients to ensure accurate order processing, scheduling, and patient safety. You will act as the first point of contact for patients, staff, and the public, providing clear instructions and support to enhance patient experience and appointment flow.

Key responsibilities include making and managing patient appointments, checking patients in on the EPIC system, processing ward requests, arranging patient transport when required, handling private patient forms, and maintaining accurate patient records. You will also prepare and distribute appointment letters and scan preparation information, liaise with wards and outside hospitals, and provide reception cover welcoming patients to the department.

Experience
Previous office experience is essential. Experience within the NHS or hospital environment is desirable but not required as training will be provided.

About you
You should have a presentable appearance, be computer literate with good attention to detail, and possess excellent interpersonal and communication skills. The ability to act tactfully and sympathetically towards anxious patients is important. You must be able to work effectively as part of a team and handle telephone enquiries with discretion and professionalism.

Qualifications
No formal qualifications are required for this post, but a good educational standard is essential.

Additional Information
This role involves access to vulnerable people and is subject to a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020.