Location
London

Hours
Full Time

Salary
£37,389 per annum

About the Role
An exciting opportunity has arisen within the Dental Directorate for 4 full-time Patient Pathway Coordinators. You will provide a confident professional service to patients, carers, and service users, supporting them throughout their pathway of care while adhering to Trust Policies and Procedures. The role involves working closely with clinicians to maintain the smooth running of dental clinics, managing outpatient and inpatient bookings, uploading referrals, supporting clinicians, and assisting the team lead. You will lead on tracking patient pathways, ensuring timely treatment and meeting national targets by collaborating with clinical and managerial staff and providing high-standard administrative support. This role is key to delivering a high-quality, patient-focused service across a range of Trust-wide specialties and supporting day-to-day operational functions.

About the Trust
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS foundation trusts, providing specialist and community services across south London. It includes five renowned hospitals and community services, with a strong reputation for clinical excellence, research, and teaching. The Trust is part of King’s Health Partners, an academic health sciences centre, and is committed to delivering safe, high-quality care with a motivated and engaged workforce. We pride ourselves on excellent patient experience and have one of the lowest mortality rates in the NHS.

Experience
- Significant proven experience delivering high standards in a fast-paced, high-volume customer care environment
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
- Experience within the NHS and supervising staff is desirable

About you
- Excellent interpersonal skills with the ability to liaise effectively with multi-disciplinary staff
- Ability to work autonomously and as part of a team
- Strong organisational and time management skills to meet deadlines
- Demonstrable experience in data collection, presentation, report writing, and handling data quality issues
- Ability to work with confidential information discreetly and follow complex protocols
- ‘Can do’ attitude with flexibility to cope with changing demands
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel)
- Excellent communication skills face to face, in writing, and on the telephone
- Ability to plan, organise and prioritise own workload and that of junior staff
- Knowledge of medical terminology and understanding of peer review and governance processes is desirable

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of formal further training in short courses and experience of a range of administrative practices
- IT package qualification/training (e.g. ECDL) and customer services qualification/training are desirable