Location
London

Hours
Full Time

Salary
£37,068 - £40,755 per annum

About the Role
Another great opportunity has arisen to join the Newham Council Insurance Team as an Insurance Officer/Claims Handler, based at Newham Dockside with home-working capabilities. If you are able to process information logically, a good learner, well-organised, keen to achieve results, and able to work well in a team or on your own initiative, then you can be a part of this dynamic team. You will be an integral member of the team responsible for the Council's insurance matters. You will support the Head of Insurance & PFI Contracts by providing a proactive and efficient service to officers and customers by undertaking a range of insurance technical and administrative duties. This is a busy and challenging role with a range of duties, making every day different. We are committed to providing full training to support your development. You will be involved in the day-to-day insurance tasks which will include:
- processing claims, analysing investigations, assisting with settlement decisions, and processing payments
- responding to queries in writing and verbally (mainly email and telephone), providing good customer service
- planning, prioritising, and sharing the team workloads
- performing other transactional and ad-hoc tasks

Experience
You will need an ability to maintain accurate records with a high level of attention to detail, experience of working with IT software, including Microsoft Office applications (Outlook, Word, and Excel) or similar, and good customer service skills. Being professional and polite when dealing with customers, by telephone or in writing, and able to remain calm in difficult situations is essential.

About you
You should have an understanding of confidentiality and data protection requirements in the workplace. The Insurance team is part of the wider Finance Function. Teamwork is key to the delivery of the function, and the ethos of continuous improvement is underpinned by commitment to career development.

Qualifications
No specific qualifications are mentioned, but relevant experience and skills are essential.