Location
Dartford, Leatherhead or South Mimms

Hours
Full Time (hours not specified)

Salary
Competitive salary (exact figure not specified)

About the Role
We have an exciting opportunity for a Legal Claims Executive to join our Connect Plus Services (CPS) team, supporting the M25 London Orbital Motorway project. CPS is a joint venture between Balfour Beatty, Atkins and Egis, responsible for operating and maintaining the M25—Europe’s busiest motorway. Delivering over £100m of annual investment alongside planned and reactive maintenance, this is a complex and high-profile network requiring robust and efficient planning. This role offers exposure to one of the UK’s most challenging and dynamic infrastructure environments.

As a Legal Claims Executive, you will lead the management, investigation, and resolution of Red Claims, ensuring accurate liability decisions, effective cost control, and high-quality coordination with legal partners and internal stakeholders to protect the business and support efficient claims recovery. You will act as the lead on Red Claims made against the Highway Operator, managing claims received and adapting processes in a changing environment.

Your responsibilities will include conducting investigations of causation to determine liabilities, assessing claims and presenting reasonable offers for damage where appropriate, repudiating claims where no liability rests with the Operator, and limiting business cost exposure. You will raise payments to claimants, respond to Appeals and Freedom of Information Act (FOIA) requests, prepare Green Claim packs for referral to external legal suppliers, and liaise with legal suppliers and internal stakeholders to make informed decisions on settlements.

You will support the Green Claims Team to ensure best-in-class recovery of costs and act as the primary liaison for legal supplier services. Additional duties include managing claims progression, maintaining solicitor relationships, leading on legal claims including attendance at hearings, handling uninsured losses, assisting other projects on Green/Red Claims, preparing claims documentation for litigation, negotiating settlements with insurers and the public, and working to achieve targets and objectives set by your line manager. You will also comply with all claims processes, policies, controls, and regulatory frameworks, and put forward improvement proposals, implementing LEAN where applicable.

Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

Experience
Experience of working in a credit control, administration or claims management environment preferably with knowledge of highways services or insurance sector. Good verbal and written communication skills. Excellent computer and administrative skills.

About you
Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.
Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of customers, suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas, and expertise with others.
Respect: Recognises and values our customers and people by encouraging and engaging.
Trust: Be open and honest with all our customers and each other, reliable and predictable (no surprises) and approach everything we do with a ‘can-do’ attitude.

Qualifications
Diploma in a relevant field preferred but not essential (CII, CILA, CICM or equivalent legal background or training to provide understanding as to Claim liability).