Location
London

Hours
Full Time

Salary
Negotiable

About the Role
The Markets Operations Automation and AI Transformation Programme is a multi-year initiative focused on fundamentally redesigning how Markets Operations serves customers, manages operational resilience, and automates controls at scale. The programme encompasses multiple workstreams including AI-enabled customer service, controls automation, incident prevention, and business process automation across LSEG Markets: FX, DSM, PTS, RRS, LCH Ltd, and LCH SA.

As a Senior Manager level Programme Manager, you will own end-to-end delivery of defined workstreams from mobilisation through to scaled rollout and benefits realisation. Key responsibilities include managing delivery of customer query AI, controls automation, business process automation, and redesign of customer reporting through modern technologies.

You will maintain integrated delivery plans covering AI, automation, operating-model change, and controls, actively managing dependencies and tracking progress against milestones, risks, issues, and benefits. You will escalate decisively where delivery, resilience, or regulatory outcomes are at risk and manage costs effectively.

Driving operational excellence across scope, schedule, budget, and quality management is essential. You will determine the critical path for successful project delivery, develop OKRs, and provide progress updates to internal forums including executive committees, boards, and external regulators.

Additional responsibilities include overseeing PMO activities, ensuring robust governance, budgeting, forecasting, and preparing materials for senior governance forums such as Markets COO / MLT updates, investment reviews, and steering committees.

You will also identify and prioritize initiatives based on business value, risk reduction, scalability, and strategic fit, owning investment cases, sequencing decisions, and budget accountability. Making and standing behind difficult trade-offs when capacity, funding, or timing constraints arise is a key part of the role.

Success will be measured across multiple dimensions including operational efficiency and cost, risk reduction and control effectiveness, time to market and scalability, and enablement of growth and innovation. You will provide clear, outcome-focused reporting to senior collaborators.

Join London Stock Exchange Group and be part of a dynamic organisation committed to innovation, quality, continuous improvement, and sustainability. LSEG values integrity, partnership, excellence, and change, fostering a collaborative and creative culture where new ideas are encouraged. We are proud to be an equal opportunities employer and support diversity and inclusion across our global workforce.

Experience
- Proven track record in large-scale transformation within financial markets operations or clearing services, driving strategic target operating model change end to end.
- Strong understanding of FMI operations or global markets and banking operations.
- Experienced with change risk management techniques and change management frameworks.
- Expertise in process automation technologies, process redesign, and manual process elimination.
- Excellent stakeholder management, governance, and communication skills.
- Analytical mindset with ability to deep dive on detail.
- Financial management skills in transformation including capex and opex.

About you
Experienced programme manager comfortable operating in ambiguity, aligning senior stakeholders across Operations, Engineering, Risk, and Product. You are decisive, able to manage complex dependencies, and skilled at driving operational excellence and governance. You thrive in a collaborative environment and are committed to delivering measurable business outcomes.

Qualifications
Desired professional qualifications include Prince II, PMP, Agile, Lean Six Sigma or equivalent.