Location
Finchley Hub, with support across other Jami resources as needed.

Hours
Part Time - 22.5 hours per week (Tuesday, Wednesday, and Thursday)

Salary
£17.00 per hour

About the Role
Jami’s mental health services are strengthened and enriched by a passionate and committed community of volunteers. As part of a new organisational strategy, Jami is investing in and expanding volunteering across both new and existing services. The Mental Health Volunteering Coordinator will play a central role in this development.

Working closely with service managers, the centralised volunteering team, and colleagues across Jami, you will think creatively and critically about how volunteering can safely, meaningfully, and effectively support people using our services. You will help design and embed new volunteering roles, promote best practice in volunteer management, and ensure volunteers feel valued, supported, and able to make a real difference.

Based at the Finchley hub, this varied, people-focused role combines relationship-building, coordination, training, data management, and hands-on support across Jami’s services.

Key Responsibilities
- Work closely with the centralised volunteering team to support volunteer recruitment, including developing new role descriptions and coordinating recruitment activity
- Promote volunteering opportunities through community organisations, local colleges, and volunteering fairs
- Co-create, coordinate, and deliver small volunteering projects aligned to service needs
- Support volunteer role managers to develop meaningful roles and identify training, supervision, and support requirements
- Promote best practice in volunteer management to ensure a consistent, high-quality volunteer experience
- Maintain accurate volunteer records, working collaboratively with the data team and service colleagues
- Carry out annual volunteer reviews and respond appropriately to feedback
- Ensure robust outcome monitoring by collecting qualitative and quantitative data to evidence impact
- Act as a central point of contact for volunteering-related advice, support, and problem-solving
- Organise and support volunteering events in collaboration with the centralised volunteering team
- Facilitate workshops and group reflection sessions
- Build positive, supportive relationships with volunteers, colleagues, and people using Jami services
- Rotate across Jami resources to build relationships and provide hands-on support where required, including occasional cover at Head Room café
- Meet with clients in Jami settings, in the community, or occasionally in their homes
- Maintain confidentiality, write case studies when required, and produce reports demonstrating the impact of volunteering

Experience
- Experience of managing and supporting volunteers
- Experience of working with vulnerable people
- Knowledge of safeguarding, confidentiality, and best practice in volunteer management
- Strong IT, administrative, and organisational skills
- Ability to manage competing priorities and challenging situations
- Confidence working collaboratively with internal and external stakeholders
- Strong written and verbal communication skills
- Ability to collect, analyse, and present data clearly

About you
Organised, empathetic, and proactive with a genuine commitment to mental health and volunteering. A collaborative, flexible, and team-focused approach is essential.

Qualifications
Desirable:
- Degree-level education
- Training in volunteer management best practice
- Experience delivering training and facilitating groups
- Experience in mental health services or with children and young people
- Lived experience of mental illness
- Knowledge of the Jewish community or experience working within it
- Local knowledge of community resources