Location
London Borough of Tower Hamlets

Hours
Full Time (hours not specified)

Salary
£42,264 per annum

About the Role
We are recruiting a Neighbourhood Compliance Officer to join our motivated Neighbourhood Team, supporting the delivery of excellent housing services within Tower Hamlets. This key role focuses on neighbourhood compliance within housing management, ensuring adherence to regulatory and statutory requirements while placing residents at the heart of all activities.

The role involves engaging with residents on building and fire safety housing management matters, providing information, advice, and support, and taking tenancy or lease enforcement action when necessary to ensure resident safety. You will conduct regular inspections of LBTH managed areas to ensure safe housing management practices, monitor resident behaviours, and maintain safe environments. Inspections include routine block visits, ad-hoc visits following incidents, and periodic checks of secondary means of escape and communal areas, working collaboratively with relevant officers and sections.

You will work with residents and partner agencies to develop and implement building and fire safety estate action plans tailored to neighbourhood needs. Supporting Tenant and Resident Associations and other groups with advice and guidance on housing management arrangements is also a key responsibility.

The role requires proactive collaboration with Asset Management regarding buildings under the Building Safety Act. You will visit residents’ properties to provide advice, identify vulnerabilities, and offer support including housing management interventions and signposting.

Additional duties include assisting with Gas Forced Entries in line with procedures, supporting neighbourhood compliance projects requiring coordinated access to dwellings (e.g., enforcement on non-access for Damp & Mould, Electrical inspections), and delivering Fire Risk Assessment actions such as enforcement of gates, clearances, and liaising with leaseholders.

You will contribute to delivering the LBTH Building and Fire Safety Resident Engagement Strategy, Fire Safety Framework, and Tenant and Leaseholder Engagement Strategy by providing accessible information to residents.

Providing housing management support during and after incidents, managing Premises Information Boxes, and assisting with wider neighbourhood compliance issues such as Tenancy Health Checks, Safeguarding, and Hoarding are also part of the role.

Maintaining accurate data on LBTH systems related to housing management, building and fire safety actions, and preparing reports for management is essential. You will also provide timely, high-quality written responses to resident complaints and enquiries from elected Members.

Other reasonable ad hoc duties may be assigned to support the Directorate as directed by the line manager or Head of Service.

What We Offer
26 days paid holiday plus 8 bank holidays
Pension scheme
Cycle to work salary sacrifice
Interest free loans
Well-being discounts
Newly refurbished offices with free tea, coffee, fruit, and shower facilities
Flexibility for blended and remote working
Diverse and inclusive workforce

We are a "disability confident employer" guaranteeing interviews for candidates with disabilities who meet the minimum criteria.

Tower Hamlets is a dynamic, diverse, and ambitious borough at the heart of London, offering exciting challenges and opportunities to make a real difference. Our award-winning Town Hall in Whitechapel provides a modern, collaborative workplace. We value equality, diversity, and inclusion, guided by our TOWER values – Together, Open, Willing, Excellent, and Respect – fostering a positive and inclusive culture.

Experience
Experience engaging with residents on building and fire safety housing management issues, conducting inspections, and enforcing tenancy or lease agreements is essential. Experience working with partner agencies and supporting resident groups is desirable.

About You
You will be proactive, motivated, and able to work collaboratively with residents, colleagues, and partner agencies. Strong communication skills and the ability to provide clear advice and guidance are important. You should be able to manage sensitive situations, maintain accurate records, and respond effectively to complaints and enquiries.

Qualifications
Specific qualifications are not detailed, but knowledge of housing management, building and fire safety regulations, and relevant statutory requirements is expected. A willingness to learn and develop within the role is essential.