Location
London, Stratford office with patch locations in Waltham Forest (Permanent) and Tower Hamlets (Fixed Term Contract until June 2026).

Hours
Full Time - 35 hours per week, Monday to Friday, 09:00 – 17:00. Agile working with 1-2 days office attendance required.

Salary
£35,951 to £39,531 per annum (London weighted salary) depending on experience plus £1,300 ECU allowance*

About the Role
Join London and Quadrant Housing Trust as a Neighbourhood Housing Lead and play a key role in delivering an excellent service for residents. You will support the Housing Management team to provide a reliable, repeatable, and consistent service, improving resident satisfaction and building trust. You will be the primary relationship holder for residents living in your patch, which will cover approximately 500–600 homes aligned with local authority areas. Your role will be vital in ensuring residents have a home they are happy in and in driving high standards of service delivery. This is an exciting opportunity for a customer-focused team player who is motivated to make a positive impact in East London communities.

Experience
Proven track record of building strong relationships with people and effective communication with colleagues and residents. Demonstrable experience in a similar role is essential.

About you
Motivated by keeping promises to residents with grit and determination. Able to problem solve, push boundaries, and challenge the business to achieve the best outcomes. Excellent time management skills with the ability to manage a complex workload and meet deadlines. Strong stakeholder management skills and ability to engage with a diverse customer base.

Qualifications
Valid driving license and access to a car for work use is required.