Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking for a highly motivated and experienced NEPTS Systems and Project Manager to join the Non-Emergency Patient Transport Service (NEPT) department at Guy's and St Thomas'. This will be a key role within the dynamic NEPTS department and will: Be responsible for providing project management and support to ensure outputs are delivered effectively within the Patient Transport Department, from system upgrades and improvements to contract implementation. Take a lead on one or more projects, responsible for planning, day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated. Work with NEPTS colleagues. clinicians and managers to ensure provision of the best possible patient experience and service delivery. W ork collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives. Provide system ownership and governance of the NEPTS system, CLERIC and champion the relationship with the system providers. Provide management support to the NEPTS Project, Systems and Finance department. Lead on the creative use of Patient Transport data, analysing data sets for methodology improvement and policy review. design and enhance all Patient Transport systems and devices, ensuring all members of the department and transport users are working in line with all Trust data and systems protocol. Main duties of the job Project Management Develop bu s ine ss ca s e s, including feasibility studies, outline business cases (OBC), and detailed scheme designs. Proactively mitigate risk across all project activity, and assure that programme / project leads and stakeholders are aware. Financial management Support the management of contracts, specifications for tenders and awarding of new contracts. Management of the departments financial reporting and invoice reconciliation. Staff and stakeholder management Manage strategies to achieve acceptance, consensus and alignment of views, both formally and informally from senior managers and clinicians. Provide full line management and leadership to project team, assigning responsibility for individual projects, providing day to day technical support and balancing the workloads of individual team. Information management Responsible for all Patient Transport IT and the dedicated (non IT Department controlled) systems within the department. Develop, implement, monitor and evaluate project information management systems, ensuring they are fit for purpose to a range of audiences. Strategy, change and service improvement Manage the development of a project strategy including research and development to identify, develop and promote best practice. Design and implement innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management. Working for our organisation Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas’s sites including Renal and cancer services. We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. Person specification Qualifications Essential criteria Educated to masters level or equivalent knowledge, skills and experience. Evidence of recent Continuing Professional Development. Formal qualification in Project management (PRINCE 2) to practitioner level or equivalent. Experience Essential criteria Evidence of managing successful project and / or operational performance and improvement; including business case preparation, service initiation / commissioning, contract negotiation and the development and monitoring of output and outcome measures. Project management experience in managing complex services including design, development, implementation and management of change in a multiple stakeholder environment. Experience of managing complex budgets from a range of income sources and demonstrable evidence of individual, team, financial, process and change management. Desirable criteria Knowledge and understanding of the changing NHS environment, strategy, and policy agendas. Skills Essential criteria Extensive knowledge of operations and / or project management methodologies and techniques. Extensive knowledge of contract management. Excellent understanding and track record of successful change and project management. Highly effective people and project management skills. Use advanced analytical and judgement skills including understanding and application of complex statistical and numerical data. Excellent management skills including motivating and coaching staff. Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name John Brockbank Job title Associate Director NEPTS Email address [email protected]