Location
40 Blackfriars Rd, London
Hours
Night shifts (specific hours to be confirmed)
Salary
Competitive salary
About the Role
You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, making them feel welcome and their stay special - the Hox way. You will deal with the coming and going of guests, ensuring all bills are correct and contain no surprises. You will work with all our teams to keep the hotel busy and assist the Night Manager with managing any overbooking levels. You will answer phones, handle requests, and resolve any issues that arise during the night, involving the team as needed – you are the one-stop-shop for our guests to turn to.
Experience
Previous hotel or similar experience is advantageous but not essential. We value eagerness to learn and will provide the necessary training.
About you
- Positive attitude and passion for hospitality, focused on creating memorable experiences for guests and colleagues alike.
- Confident and able to work independently, especially important given the smaller night team.
- Helpful, calm under pressure, and solution-oriented.
- Open-minded and willing to try new approaches.
- Team player who supports others and enjoys a fun working environment.
- Authentic and genuine; we value individuality over conformity.
Qualifications
There are no formal qualifications required for this role, just a great attitude and willingness to learn.
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