Location
Chelsea Harbour Hotel, London, SW10 0XG

Hours
Full Time - 40 hours per week

Salary
£33,000 per annum plus incentives

About the Role
The Chelsea Harbour Hotel is seeking a dynamic and energetic Night Manager with a passion for delivering impeccable guest experiences during the late hours. You will oversee Front of House operations throughout the night shift, ensuring adequate staffing levels across all departments and adherence to financial control procedures. Responsibilities include maintaining accurate logs and reporting discrepancies, conducting daily briefings with Front Office staff, ensuring timely guest communication, and managing comprehensive shift handovers. You will work closely with the Front of House Manager to address all matters related to the Front Desk and Guest Services departments during the night. This role requires a strong background in hotel night-time front-of-house operations, attention to detail, and a commitment to personalised guest service.

About the Group
Millennium Hotels and Resorts owns and operates over 120 hotels worldwide, organised into distinct collections including Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore. Each collection offers unique brand personalities and excellent opportunities for career development and promotion within the hospitality industry.

Benefits
We offer a comprehensive benefits package including social events, wellbeing and team activities, training and development, cash health plan cover option, pension salary sacrifice scheme, career development and salary reviews, interest-free season ticket loan scheme, 1 fully paid volunteer day per year in addition to annual leave, complimentary meals prepared by our chefs, length of service holiday scheme, My Millennium discount perks, discounts on accommodation worldwide and 50% off food and beverage outlets, life assurance, and a recommend a friend scheme.

Experience
Proven experience in a hotel night-time front-of-house role with a strong operational background.

About you
- Ability to multitask effectively
- Proactive management skills
- Knowledge of Opera PMS, Health & Safety, and large hotel operations
- Excellent communication, guest service, and leadership skills
- Personable, approachable, and flexible
- Calm under pressure and focused
- Strong leadership qualities

Qualifications
Not explicitly stated, but relevant hospitality experience and operational knowledge are essential.