Location
London, Knightsbridge

Hours
Flexible shifts including evenings, weekends, and public holidays

Salary
Competitive salary (details provided upon application)

About the Role
Join the Millennium Hotel London Knightsbridge, a 4-star deluxe contemporary hotel located in the heart of one of London’s most prestigious shopping districts. As a Night Receptionist, you will assist in the daily running of the Front Office department, ensuring all M&C procedures and targets are met. Your key responsibilities will include managing night operations such as checking arrivals and departures, reservations, missing bookings, payments, and resolving any rate discrepancies. You will warmly welcome guests and provide a professional check-in and check-out experience, taking initiative to accommodate customer needs resourcefully. You will be the first point of contact for guests, handling queries and complaints efficiently, upselling hotel services, and answering telephone enquiries. You will also be proactive in learning and developing administrative tasks, procedures, processes, and standards to ensure correct practice. This role offers the opportunity to work in a dynamic environment within a prestigious hotel, contributing to an exceptional guest experience.

About the Hotel
The Millennium Hotel London Knightsbridge features 222 well-appointed guest rooms ranging from Standard and Superior rooms to Club rooms and Luxury suites. Guests can enjoy the Babette lounge bar, a lively spot for lunch, dinner, or drinks on the charming outdoor terrace.

About the Group
Millennium Hotels and Resorts operates a portfolio of over 120 hotels worldwide across several collections, each with distinct personalities and brands tailored to different guest types. Millennium Hotels UK values your skills, encourages growth by nurturing your personality, and rewards dedication. Through the M Academy, you can advance your career with apprenticeships and development opportunities within the group.

Benefits
Social events, wellbeing and team activities
Training and development
Pension salary sacrifice scheme
Career development and salary reviews
Interest-free season ticket loan scheme
One fully paid volunteer day per year in addition to annual leave
Complimentary meals prepared by our chefs
Length of service-related holiday scheme
Discounts on accommodation worldwide and 50% off food and beverage outlets
Life assurance
Recommend a friend scheme

If you thrive on being the best and want to join a supportive and professional team, apply now! Millennium Hotels UK is an equal opportunities employer. All applicants must be eligible to live and work in the United Kingdom and provide documented evidence as part of the recruitment process.

Experience
Previous experience in a hotel reception or customer service role is required.
Experience with Opera Cloud/Opera systems is essential.

About you
Well-presented, professional, and customer-oriented.
Strong interpersonal and communication skills.
Ability to multitask and remain calm under pressure.
Strong organisational skills and attention to detail.
Friendly, approachable, and able to motivate and collaborate effectively with colleagues.
Excellent problem-solving skills.
Ability to work flexible shifts including evenings, weekends, and public holidays.

Qualifications
No formal qualifications specified, but relevant experience and skills are essential.