Location
London - The Copthorne Tara Hotel London Kensington

Hours
Full Time (hours to be confirmed)

Salary
Competitive salary offered

About the Role
The Copthorne Tara Hotel London Kensington is seeking an Operations Administrative Assistant to support the hotel’s operational team. Key responsibilities include drafting agendas for meetings, compiling relevant documentation and presentations, and taking minutes. You will action project work as directed by the Hotel Operational Manager and consistently manage customer relationships by seeking and responding to feedback, resolving complaints positively to maintain customer loyalty. Additional duties include general office management, team support, and facilitating clear written communication of instructions and correspondence. A thorough knowledge of Windows and associated software is essential to perform these tasks effectively.

About the Hotel
The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel located just two minutes’ walk from High Street Kensington Underground station. The hotel offers well-appointed guest rooms including Standard, Superior, and Club accommodation, with Club rooms providing iconic city views and access to the Club Lounge for complimentary breakfast and refreshments. Guests can enjoy authentic Singaporean, Malaysian, and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant & Bar, or relax in the tea lounge.

About the Group
Millennium Hotels and Resorts owns and operates over 120 hotels worldwide, including 21 hotels across Europe. The group’s properties are organized into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, and The Biltmore Mayfair, each with distinct personalities and tailored guest experiences. Millennium Hotels and Resorts is an equal opportunities employer committed to diversity and inclusion.

Additional Information
In line with the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required during the recruitment process. Successful applicants will have their right to work verified using Trust ID Scanners and Software.

Benefits
We offer a comprehensive benefits package including social events, wellbeing and team activities, training and development, cash health plan cover option, pension salary sacrifice scheme, career development and salary reviews, interest-free season ticket loan scheme, one fully paid volunteer day per year in addition to annual leave, complimentary meals prepared by our chefs, length of service holiday scheme, discounts on accommodation worldwide and 50% off food and beverage outlets, life assurance, and a recommend a friend scheme. Real opportunities for career progression and promotion within the industry are available.

Experience
Excellent attention to detail and accuracy. Proven ability to communicate effectively across all levels of an organization. Confident in prioritising and managing multiple projects and tasks simultaneously. Experience handling sensitive and confidential data is essential.

About you
Enthusiastic, self-motivated, proactive, and resourceful individual with excellent attention to detail. Strong presentation, negotiation, and communication skills when interacting with customers and hotel departments. A team player who can work effectively under pressure in a fast-paced environment. Ability to take initiative and adapt to unexpected situations and last-minute changes.

Qualifications
Relevant administrative or operational qualifications are advantageous but not essential. A thorough knowledge of Windows and associated software is required.