Location
London

Hours
Full Time

Salary
£67,000 per annum

About the Role
Here at BaxterStorey we have an exciting opportunity for a talented Operations Manager to develop and lead a team of Account and General Managers across the London region, delivering exceptional hospitality and catering services to our clients. You will oversee a diverse portfolio of clients, ensuring world-class standards, operational efficiency, and financial delivery. The ideal candidate will work collaboratively with a passionate and talented team, empowering them with autonomy to shape their business direction with a shared vision of outstanding service delivery.

We believe our people set us apart. As a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We invest in your development through ongoing training to ensure you have the skills and knowledge to thrive, while guaranteeing a good work-life balance because we believe people excel when they can take care of themselves.

Join us and be part of a company that has created beautiful spaces, exciting menus, and friendly teams for almost 20 years, delivering the hospitality experience every customer deserves. We are committed to supporting you to create your hospitality legacy and build a career you are proud of.

Key Responsibilities:
- Strategic Leadership: Manage and inspire your team, fostering a culture of collaboration, innovation, and excellence.
- Financial Oversight: Analyse financial data to develop actionable strategies that drive profitability and efficiencies.
- Innovation Driver: Identify emerging food trends and craft innovative offerings that delight customers.
- Training & Talent Development: Ensure workplace training and learning opportunities for all employees and develop personalised talent programmes aligned with organisational needs.
- ESG Leadership: Develop and execute cutting-edge environmental, social, and governance strategies to maintain leadership in this field.

Benefits
33 days holiday inclusive of bank holidays
Birthday additional holiday
3 days volunteering leave
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary career leave
Wedding/commitment day leave
Free meals on shift
Bespoke development training
Pension and life insurance
Discounts via Perkbox app (high street shops, holidays, cinemas)
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

Experience
Proven experience managing large-scale, multi-site operations within the catering and hospitality industry.
Strong analytical skills with the ability to interpret financial data and customer insights to shape winning strategies.
Track record of driving innovation in food services and embracing new trends.
Experience in leading health & safety, diversity, and inclusion initiatives.

About you
A natural people developer focused on training, motivating, and building high-performing teams.
Charismatic with strong presentation skills and the ability to influence stakeholders at all levels.
A passionate foodie with an insatiable appetite for growth and a genuine love for the hospitality industry.
Committed to fostering an inclusive, diverse, and supportive work environment.

Qualifications
Demonstrated leadership skills in hospitality operations.
Proven ability to develop and execute strategic plans.
Strong financial acumen and business insight.
Dedication to continuous learning and professional development.