Location
London Borough of Merton

Hours
Part time, 20 hours per week during school term times only. Monday to Friday with split days built around school start and finish times. Occasionally full days may be required for training, which is paid. Some attendance outside of term time may be necessary to facilitate training.

Salary
£29,436 - £30,288 per annum pro rata

About the Role
Merton is London’s best kept secret, offering beautiful open spaces, excellent transport links, and ambitious plans to improve quality of life in the borough. We are committed to structured career progression and enabling positive change through strong management and leadership. As part of the in-house Passenger Transport team, Passenger Assistants play a vital customer-facing role, supporting the safe transport of children with special educational needs and disabilities, as well as vulnerable adults, from home to schools, community centres, and activities. You will work alongside a Driver/Attendant on board the vehicle and become a familiar, trusted face to our service users who travel daily. We are Merton United - One Borough, One Team.

Experience
Previous experience is not essential; however, a caring and patient attitude is important when supporting vulnerable passengers.

About you
You should be reliable, compassionate, and able to work effectively as part of a team. Good communication skills and a commitment to providing excellent customer service are essential. Flexibility to occasionally attend training outside of normal hours is required.

Qualifications
An enhanced DBS check is required and will be arranged by the employer upon offer of employment. No other formal qualifications are necessary.