Location
Heathrow Airport, Harlington

Hours
5 on 3 off shift pattern, 40 hours per week

Salary
Competitive

About the Role
Join our Passenger Assistance team at one of the world’s busiest airports and be the reason our passengers enjoy a smooth, memorable, and stress-free journey. You will assist passengers requiring support to and from the aircraft, including those with limited mobility, visual or hearing impairments, or anyone needing extra help. Your role involves delivering outstanding service every step of the way, ensuring a calm and professional experience in a busy environment. Imagine planes as your office view and every shift bringing a new story.

What You’ll Be Doing
Assisting passengers through the airport on foot, by wheelchair, or electric buggy depending on their needs. Transferring passengers on and off the aircraft safely using manual handling techniques. Pushing wheelchairs and assisting with luggage while maintaining a calm and professional demeanor.

Why You’ll Love It
Because no two days are the same, you’ll meet people from all over the world, genuinely change someone’s journey, and experience the great feeling of helping someone travel with confidence.

Benefits
Full training provided
24/7 GP access for you and your family
Mental health support
Cycle to Work scheme
Discounts, cashback, and exclusive perks
Real career progression opportunities

Experience
No specific experience required; full training will be provided.

About you
Friendly and approachable
Reliable and punctual
Calm under pressure
A true team player
Passionate about helping people

Qualifications
No formal qualifications required, just a positive attitude and willingness to learn.