Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has arisen for four full-time Band 3 Patient Access Coordinator (3 permanent and a 12 month fixed term) and 1 permanent part time evening Patient Access Coordinator with the Dental Departments within Guy's Hospital. This is a great opportunity to get started within the NHS or hone your skills within a dynamic directorate with plenty of opportunities to progress further. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job We are searching for a committed, motivated person with strong organisational abilities and meticulous attention to detail. The chosen candidate will be able to have a friendly face when dealing with patients, staff and clinicians, prioritise your workload based upon the needs of the service, work well with others, communicate with a multitude of different individuals across several mediums and meet targets and adjust to changing workloads based upon service needs. It is preferred to have experience working with the NHS but not a necessity, and the position provides excellent training, career possibilities, and support. Working for our organisation The Guy’s Dental Hospital is the largest dental hospital in the UK. It forms part of the ‘King’s College London Dental Institute at Guy’s, King’s College and St Thomas’ Hospitals’ the largest Dental Institute in Europe. The 2017 QS rankings rated the overall Dental Institute 1st in the UK, 1st in Europe and 4th in the world. We seek to strengthen our position as an outstanding Academic Health Sciences Centre (AHSC) delivering clinical care, research, teaching and training. Further details of the Dental Institute may be found on its website: www.kcl.ac.uk/dentistry. In making new appointments the Dental Hospital seeks to attract and appoint exceptional academic clinicians, capable of delivering not only excellent clinical care but also who want to be involved in teaching at undergraduate and/or postgraduate level and in research, capable of making important, new contributions, maintaining the Dental Institute’s considerable momentum at the cutting edge of oral health sciences. The Dental Hospital is forwardlooking and dynamic with many state of the art facilities in which to undertake clinical care and pursue research. The immediate goal is to maintain our position as one of the world’s leading centres for dental healthcare, education and research. Detailed job description and main responsibilities Act as the first point of call for all patient access queries to the Trust which may include reception and back office work based upon service needs. On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines. Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies. Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed. Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols. Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit. Provide a courteous and efficient point of contact for patients both face to face and over the telephone. Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment such as interpreting support). Person specification Qualification and Education Essential criteria Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience Desirable criteria Qualifications and training in customer service IT proficiency in Microsoft Word, Excel, and Epic software used in hospitals. Previous experience Essential criteria Demonstrable experience in the healthcare industry working in an administrative capacity. Work experience in a customer-focused setting that demonstrates the capacity to handle challenging clients and circumstances Desirable criteria Experience of an administrative role within the NHS. Experience of working both autonomously and in a team. Skills/Knowledge/Ability Essential criteria Capacity to effectively handle sensitive and secret information Excellent organisational skills and attention to detail Ability to work as part of a team as well as using own initiative Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post will require a submission for Disclosure to be made to check for any unspent criminal convictions. Further details / informal visits contact Name Rahul Sapariya Job title Service Manager Email address [email protected] Additional information I can be available to have a conversation only to those that have been shortlisted.