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Patient Access Coordinator

Guy's and St Thomas' Trust
£29,485
Full-time
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Description
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An exciting opportunity has become available in the Specialist Ambulatory Services at Guy's and St Thomas' NHS Foundation Trust (GSTT), and we are seeking to recruit an enthusiastic, skilled and motivated individual to join our team. This full-time post involves working as a Patient Access Coordinator for the Clinical Genetics Team, working within the wider SAS admin team. We are looking for someone who is helpful and enthusiastic, able to work flexibly, and appreciates the importance of quality administration in the delivery of healthcare. The successful candidate should pride themselves on attention to detail, and distinguish themselves by their commitment to completing tasks to the best possible standard. They must be able to learn new tasks quickly, and as part of a team, contribute to refining processes to improve services. Main duties of the job Patient Access Coordinator: The Patient Access Coordinator will be the first point of contact for patients and service users providing in-depth knowledge of outpatient and inpatient scheduling procedures for their speciality. The Patient Access Coordinator will liaise closely with the clinical team and speciality management teams to ensure patients receive timely and appropriate appointments according to their care pathway. Depending on the requirements of the speciality, the post holder will need to cover the service on a rotation during operational hours, providing clinic reception cover, scheduling functions, general administrative support and telephone cover for their speciality. This will ensure that, at every contact with the Trust, patients can speak to staff who understand their scheduling needs and that clinical teams are always supported by knowledgeable administrative staff. Working for our organisation The Clinical Genetics department is one of the largest integrated Genetics services in the country and provides a comprehensive clinical and diagnostic service for a population of five million in the South East. Staff include genetic counsellors, some with nursing backgrounds, medical geneticists and secretarial and administrative staff. The department has a reputation for delivering innovative and fully integrated clinical and laboratory services which benefits from close links to the King’s College London Division of Genetics and Molecular Medicine and the National Institute for Health Research Biomedical Research Centre (a partnership between KCL and GSTT). The service is based at the Guy’s site but maintains close working relationships with other specialities at St Thomas’, the Evelina Children’s’ Hospital and Kings College Hospital. Detailed job description and main responsibilities The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below. Person specification Qualifcation Essential criteria Good general education with English and Maths to GCSE standard or equivalent Relevant NVQ 3 or equivalent qualification or experience Desirable criteria IT package Qualification/training such as the European Computer Driving Licence (ECDL) Customer service Qualification/training Previous Experience Essential criteria Proven experience of working in an administrative role Experience of working in a customer-focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team Desirable criteria Knowledge of medical terminology Knowledge & Experience of RTT times Knowledge & Experience of managing Inpatient Wait Lists and patient validation Skills Essential criteria Excellent communication skills Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines. Proficient IT skills experience of using Microsoft Word, Excel and Outlook Ability to work on own initiative and with minimal supervision Understanding of confidentiality and its application and maintenance in and out of the workplace. Desirable criteria Knowledge of Trust hospital systems (i.e.: PIMS - Patient Information Management System) Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Eleanor Davies Job title Service Manager Email address [email protected] Additional information For enquiries about the post, please contact Eleanor Davies at [email protected]
Expiry date: 09/09/2024
Patient Access Coordinator
Company
Guy's and St Thomas' Trust
Salary
£29,485
Job Type
Full-time
Location
London
Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local
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Guy's and St Thomas' Trust

Healthcare and Veterinary Sciences
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About us
As part of one of the largest and most engaged workforces in the NHS you'll have access to our unrivalled training and development programmes. We want the best people to join us, learn with us and grow with us, so whether you're in a clinical or non-clinical role we’re committed to creating a supportive and inclusive culture in which you can progress and be your best. We are an inclusive organisation Promoting diversity, equality, accessibility and inclusion is at the heart of everything we do for our patients and how we make our trust a great place to work. We welcome people from all backgrounds. Our fair recruitment practices offer equal access to employment opportunities and our staff networks enable everyone's voice to be heard. We are committed to ensuring all of our 23,500 staff feel valued and have the support they need to do their job to the best of their ability. Our health and wellbeing programme is one of the most comprehensive in the NHS and provides a wide range of benefits and support to help in your professional, personal and family life.
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Our Commitments
Living Wage Employer
Armed Forces Covenant
Disability Confident
Hiring Local