Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview This is an exciting new post that will be working on two key projects addressing inequalities improving our personalised approach to care including i) developing our ‘Vital 5’ approach to supporting patients’ awareness of health behaviours and risks to health and ii) addressing health inequalities for palliative and end of life care. Main duties of the job The post holder will have a good understanding of health and social care services with a specialist knowledge and experience of patient and public engagement including supporting lay people on decision making committees. The post holder will be expected to develop and deliver the patient engagement plan and evaluation plans for both projects informing design for scaling both tests. The post holder will be expected to have the skills, knowledge and a track record of stakeholder engagement practices, techniques and approaches underpinned by theoretical knowledge from study and relevant practical experience as well as experience of project management of patient, public and stakeholder engagement projects. In addition, a proven ability to plan and deliver surveys and report on patient experience to relevant committees. Working for our organisation Guy's and St Thomas' NHS Foundation Trust comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation. We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with King's College London in 2007, as well as dedicated clinical research facilities. We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs. Detailed job description and main responsibilities To be responsible for supporting the development and implementation of, and provide the objectives of the projects’ patient and Public engagement plans. To provide advice and reports on patient to Guy’s and St Thomas’ Charities and grant applicants to ensure patient and public engagement is embedded throughout grant implementation. To develop disseminate appropriate reports to track and monitor the performance of the two projects alongside their original objectives to To monitor progress and provide assurance to the two charity funded projects, by contributing to reports to the Charity and project committees, as required by the project leads. Be responsible for contributing to the Trust PPE Audit, as a means of gathering and maintaining information about the services currently involving patients and the public e.g. the inclusion of PPE within the Charity-funded projects. Adhere to and Implement Trust policy on the reimbursement and reward of stakeholders who participate in patient and public engagement in the grant making lifecycle. This includes agreeing processes with the Finance directorate. Provide advice and guidance to other departments / services on the application of the above-mentioned policy. To plan and co-ordinate a broad range of complex activities or programmes across the two projects, balancing conflicting requirements and seeking senior level approval where appropriate. This will also include the presentation and exchange of complex specialist information with a range of internal and external stakeholders. To attend and report to GSTT Advance Care Planning (ACP) Steering Group & EOLC Committee To attend and report to the Vital 5 GSTT steering group and relevant Patient engagement Vital 5 committees within South East London Patient and public engagement – project delivery To deliver the following responsibilities (which apply to all Trust projects that are funded by the Charity): To enable grant holders to develop and take forward patient and public engagement plans relating to their projects, working closely with relevant clinical teams to ensure that all relevant stakeholders views are taken into consideration in design and delivery of schemes. To ensure that engagement plans support delivery of each charitable grant legislative guidance and best practice. Specifically, to ensure that all engagement plans, materials, or other resources, particularly those relating to patient and public involvement are compliant To evaluate, audit and report upon the delivery and effectiveness of patient and public engagement in each Charity-funded project, as required by the projects and GST Charity grant terms To interpret and communicate information (sometimes highly complex and/or politically sensitive) to a range of stakeholders including, patients, public, senior clinical and management staff, using complex skills including persuasion and negotiation, training, enabling them to agree and/or co-operate in culture and behaviour change Training, education and development for patient and public stakeholder engagement in the Charity To develop and maintain learning resources for Trust and Guy’s and St Thomas’ Foundation staff to help them engage effectively with patients and the public during the projects. To develop training and support for patients, carers and members of the public that supports their involvement in the two projects, as necessary. To provide guidance and ensure Trust colleagues and Guy’s and St Thomas Charity counterparts are briefed on patient and public engagement procedures for grant making as an integral part of their induction process and training provided as appropriate IT, communications and administration To support senior managers to keep the Clinical Group Board and project governance committees regularly informed of progress in implementing Charity-funded patient and public engagement activities. To develop and maintain appropriate project information systems that supports the two projects’ work. To be responsible for managing and editing the content of the projects pages on the Trust intranet (GTi) and to work together with the Communications Department contributing to information to be displayed on the public website, where appropriate. To be responsible for contributing to the development of the Patient Public Engagement Hub, by providing practice examples from the work of the two projects. To develop and maintain databases of internal and external stakeholders which can be used to support communications and engagement activities with each project’s stakeholder groups. To be responsible for the development, servicing and administration of patient and public engagement groups that support each project. Stakeholder relations, communications and professional networks To develop and maintain a strong relationship with the Guy’s and St Thomas’ Charity funding managers, as necessary. To maintain and develop partnerships with external bodies such as NHS and local authority commissioners, Healthwatch, and local community voluntary sector, to act as a representative of the Trust at, and make presentations to, a range of audiences, including local stakeholder groups and organisations. To be responsible for writing and producing communications materials for patients, staff and other stakeholders as appropriate, including information that will support patient and public participation in the two projects. Financial resources To manage delegated project budgets for patient, public and stakeholder involvement activities relating to each grant, including user groups, special events and engagement activities and liaise with finance colleagues to ensure the timely product of reports to the Charity, as required by the terms of each grant. General To work supportively with colleagues across the Trust, promoting the reputation of the team by demonstrating highly professional conduct consistent with the Trust’s stated values. To be responsible for own day-to-day administration and administration related to project management. Person specification Ability develop a range of communications materials - publications, presentations, web materials. Essential criteria evidence of training and years experience experience of patient survey/feedback to inform change and improvements in healthcare Essential criteria experience of delivering surveys Degree level or equivalent experience in a relevant area Essential criteria evidence in application of relevant degree knowledge of patient and public engagement supporting lay people on decision making committees Essential criteria evidence of experience knowledge of stakeholder engagement techniques underpinned by theoretical knowledge Essential criteria evidence of experience • Proven ability to plan and manage projects, using project management techniques Essential criteria evidence of training and experience Able to provide, receive and distil complex sensitive information and develop appropriate messages Essential criteria evidence of experience • Ability to prioritise significant workload in response to changing demands and requirements Essential criteria evidence of experience Good team member and team player, Commitment to Equal Opportunities & Diversity Essential criteria evidence of understanding of inequalities and working as a team knowledge of the broader patient and public engagement agenda relevant to the public sector Essential criteria knowledge of public and patient engagement agenda • Able to research, prepare and present information across and outside of the organisation at senior level. Able to act as a representative of the Trust at, and make presentations to, a range of audiences. Essential criteria presentation at interview • Able to personally co-ordinate and manage complex data collection and monitoring, recording and audit with ability to identify and analyse trends and patterns Essential criteria evidence of experience of handling data Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Nicola Jones Job title Transformation Programme Manager Email address [email protected] Telephone number 07795801489