Location
London (Guy's Cancer Centre and Queen Mary's Hospital, Sidcup)

Hours
Full Time (hours not specified)

Salary
£33,094 per annum

About the Role
Guy’s and St Thomas’ NHS Foundation Trust is one of the UK’s busiest and most successful NHS trusts, providing a full range of hospital and community services across south London and specialist care for patients from further afield. The Trust includes renowned centres such as Guy’s Cancer Centre, Evelina London Children’s Hospital, and the Royal Brompton and Harefield hospitals, offering world-leading expertise in cancer, heart, lung, renal, orthopaedic, respiratory, and cardiovascular services.

The Patient Pathway Coordinator/Team Leader will lead the tracking of patient pathways, ensuring timely treatment and meeting national targets. This role involves close collaboration with clinical and managerial staff, providing high-quality administrative support across Trust-wide specialties. The post holder will manage outpatient bookings, referral allocations, and pathway tracking, supporting the operational function on a day-to-day basis.

This role requires cross-site working between Guy's Cancer Centre and the Cancer Centre at Queen Mary's Hospital, Sidcup, so applicants must be prepared to travel between both locations.

Guy’s Cancer Centre is a leading national centre for cancer treatment and research, with a purpose-built facility at Guy's and a state-of-the-art centre at Queen Mary's Hospital offering chemotherapy and radiotherapy closer to home for local patients.

The post holder will regularly liaise with a wide range of clinical, managerial, administrative staff, patients, relatives, and external agencies, providing a professional and patient-focused service.

Experience
- Extensive business administration experience demonstrating understanding of key admin support functions
- Proven experience in validating and managing patient pathways
- Ability to work independently and efficiently with a range of issues
- Experience of hospital administration is desirable

About you
- Dynamic, caring, and committed to supporting others
- Excellent interpersonal skills with ability to liaise effectively with multidisciplinary teams
- Ability to work autonomously and as part of a team
- Skilled in handling difficult service users and challenging situations
- Strong organisational and time management skills to meet deadlines
- ‘Can do’ attitude with flexibility to cope with changing demands
- Ability to work with confidential information discreetly
- Excellent communication skills face to face, in writing, and on the telephone

Qualifications
- Good general education with English and Maths to GCSE standard or equivalent
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of formal further training and significant experience in hospital administration
- Customer services qualification/training is desirable
- Knowledge of medical terminology is desirable
- Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel)
- Experience in data collection, presentation, report writing, and data quality management