Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview An opportunity has arisen within the Evelina Children’s Community Services for: Band 4 Patient Pathway Coordinator We are looking to recruit two a well-organised and self-motivated Administrator to support the Child Protection, Child Death Department and General Paediatric Consultants As the Patient Pathway Coordinator, you will be responsible for undertaking a wide range of administrative and secretarial duties, which include booking child protection, processing child death notifications and general paediatric appointments, minute taking for child death, typing and processing clinical letters, reports, court case summaries and other correspondence as required by the consultants and medical team. The ideal candidate must be highly organised with exemplary prioritisation skills, be able to work against tight deadlines, whilst maintaining accuracy and attention to detail. Excellent communication skills are essential for this role. You must have a knowledge and understanding of patient confidentiality and be flexible in your approach to working. It is an interesting and varied role, and we’d like to find someone who enjoys the challenge of a busy working environment. If you are interested in this position, please follow the link below for further details and how to apply. If you would like to hear more then please call Marie Richards, Assistant Service Manager on 07851 384 610 Main duties of the job The Patient Pathway Coordinator will lead on the tracking of pathways of patients for general paeds and also to manage the child death and child protection process, by working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national and local targets are met. This post is required to support a group of consultants based at the Sunshine House, ensuring their reports and referrals are accurately formatted and distributed in a timely manner. The staff member is also responsible for processing child protection report in a timely manner and submit to the police and Southwark Social Service. To receive Child Protection Referrals and Child Death Notifications, record accurate details and process in accordance with agreed procedures To record and register all child deaths on the Patient Electronic System and update progress notes with related information. To notify community health professionals of the child’s death. Arrange Child protection medicals in liaison with the duty clinician, parents/carers, Social Workers, police, other agencies as required. Attend child death meeting, take minutes of the meeting and circulate within agreed timeframe. Process and action case conference request, minutes and strategy meetings for the Evelina clinical team. Working for our organisation The Evelina London Children’s Hospital is a busy secondary and tertiary children’s hospital. We are committed to excellent patient care and providing a first class service to children and their families. We provide a comprehensive range of services for the 121,000 children and young people that live in Lambeth and Southwark. This includes universal services – health visiting, family nurse partnership, school nursing, nutrition and dietetics, and a newborn hearing screening programme. Our specialist services cover community paediatrics, speech and language therapy, physiotherapy, occupational therapy, complex needs nursing, sickle cell and audiology. As well as part of statutory services including looked after children, child protection, safeguarding, and adoption and fostering. We have two main health Centres Mary Sheridan Centre in Lambeth and Sunshine House in Southwark but we have many more across Lambeth and Southwark. We also provide services in schools, community buildings, in families’ homes, and occasionally in hospital. Through group sessions and individual appointments, face-to-face and virtual, we hold over 176,000 appointments every year Detailed job description and main responsibilities To ensure that day-to-day electronic mail is handled effectively on behalf of the child protection department, in line with agreed standards To act as a central point of contact for the child protection department. Review and support development and implementation of Standard Operating Procedures. Responsible for collecting and updating patient information on the relevant databases in line with local policy, to ensure efficient pathway progress. This includes maintaining the accuracy of data at all times. Working with the Team to analyse target breaches and report issues to management. Receive patient referrals and administer in line with timings and requirements as set out in Trust and National policies. Monitor and review patient care and/or treatment progress using the Patient Tracking List in line with Trust and local policies. Co-ordinate and provide administrative support to the relevant teams to ensure that all the relevant paperwork and clinical information is available. Attend relevant meetings and complete actions regarding the care of patients within the designated pathway. Identify and suggest improvements that can be made to the patient care pathway and/or the patient pathway tracking process. Monitor patients on their pathway and proactively find resolutions to improve the speed of treatment by working directly with clinicians and managers. Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies Person specification Previous experience Essential criteria Proven administrative experience Ability to deal with a range of issues independently and efficiently Desirable criteria Experience of an administrative role within the NHS Education Essential criteria Good general education in English and Maths Desirable criteria IT package qualification/training Customer services qualification/training Skills/knowledge/ability Essential criteria Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel Ability to follow complex protocols and feedback to senior staff as appropriate Desirable criteria Knowledge of medical terminology Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Further details / informal visits contact Name Marcia Brown Job title Service Manager Email address [email protected] Telephone number 02039890363