Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Pelvic Floor department is looking for a full-time enthusiastic and dynamic Band 3 Patient Access Coordinator. We are looking to recruit an individual who works well under pressure, is enthusiastic, well-motivated and can work on their own initiative. Good organisational and priority skills are essential along with the ability to work in a busy environment . The successful applicant should be committed to providing good patient care for our patients and their families whilst applying the Guy's and St Thomas' NHS Foundation Trust Values. The post holder will provide a confident professional service to all patients and carers and service users whilst supporting them throughout their pathway of care. The post holder must adhere to Trust Policies and Procedures at all times. Main duties of the job The post holder’s main duty and responsibilities include working closely with clinicians and maintain a smooth running of the pelvic floor reception. Your role will consist of outpatient bookings, reception duties, overseeing waiting lists, uploading urgent referrals , attending calls via the avaya call centre and assisting the team lead with MDM . This role will also involve tracking patients ensuring that these are kept up to date and data submitted in timely manner when necessary. This includes ensuring that 18 week access and other quality targets are met. Working for our organisation Our pelvic floor service treats people who have problems with their: bowels, including: bowel dysfunction bowel incontinence irritable bowel syndrome (IBS) constipation bladder, including: urinary incontinence urinary tract infections (UTIs) bladder pain vagina rectal prolapse transvaginal rectocoele pelvic organ prolapse pelvic pain We work closely with other health services including: Gynaecology Urology Physiotherapy Ageing and Health Pain Gastroenterology Our team includes: colorectal surgeons urologists urogynaecologists radiologists clinical scientists clinical nurse specialists (colorectal, urogynaecology and urology) specialist continence nurses pelvic health physiotherapists We also work with a psychologist and dietitians. Detailed job description and main responsibilities The duties and responsibilities listed below are representative of the Administrator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service. Provide high quality administrative support to the department. This may include bookings meeting rooms, Supporting Consultants in Clinic, Assisting in preparation of MDM. Typing and formatting of letters, reports, policies, minutes, presentations, statistics and general correspondence/ documents, as required, using Microsoft Office and other software packages. Provide administrative support to projects being managed within the service as directed. Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time. Provide advice and support to new or less experienced employees on own administrative duties. Maintain departmental databases in a timely and accurate manner. Assist with the collation of data as required. Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users. Undertake any other reasonable duties necessary to ensure the smooth running of the service. Customer Service To liaise with patients, their carers and families about how the patient pathway works, when patients will receive appointment letters, scans appointments etc. Act as first point of contact for callers, visitors and deliveries to the department. Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary. General Office Duties Sort, distribute and handle incoming mail and in a timely and efficient manner. Ensure that outgoing mail is collected and dispatched. Arrange the receipt and delivery of courier mail and parcels as required. Photocopying, collation and distribution of reports, correspondence, handouts etc. Ensure the department is maintained and kept tidy at all times. Covering front desk duties as required. Booking Appointments and Answering Phone calls Person specification Skills Essential criteria Organisational and time management skills to meet deadlines Organisational and time management skills to meet deadlines Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff Desirable criteria Able to advise appropriately in accordance with relevant policies Knowledge Essential criteria Good general education with English and Maths to GCSE standard or equivalent Understanding of patient pathways and referrals Desirable criteria Knowledge of the Service Experience Essential criteria Proven Administrative Experience Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment. Desirable criteria Experience of an administrative role within the NHS Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Christina Reis Coelho Job title Assistant Service Manger Email address [email protected]