Location
Holborn Tower, High Holborn, London with hybrid working and frequent travel to Chelmsford Office and other UK offices.

Hours
Full Time

Salary
Up to £75,000 per annum based on experience, plus a performance related bonus of up to 15% and a car allowance.

About the Role
Pinnacle Group Limited is seeking two experienced People Business Partners to join our People Team. Reporting to the Group People Director, these roles have been created to strengthen the connection between the People Team and the business, delivering a consistent, commercially focused people service. Each role will be aligned to distinct parts of the business – Facilities Management and Homes & Corporate Teams. As a People Business Partner, you will work directly with operational leaders, providing trusted advice and hands-on support to drive performance, engagement, and compliance. You will also lead a small team of HR Advisors to ensure managers receive timely, consistent, and high-quality employee relations support across the business.

This is an exciting opportunity for commercially focused, high-performing People Business Partners with experience in fast-paced, multi-site service organisations such as facilities management, hospitality, retail, or property.

Who we are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We are a people-first organisation with a value-driven culture that has remained consistent for thirty years, reflected in how we treat our employees and customers.

Key Responsibilities
Business Partnering
- Act as the primary contact for operational leaders, providing clear, pragmatic advice on all people matters.
- Partner with senior managers to improve capability and skills of front-line managers and supervisors.
- Collaborate with Divisional Managing Directors to drive colleague engagement and team performance.
- Use workforce data and insight to inform decision-making and highlight risks and opportunities.
- Ensure people initiatives are practical, commercially sound, and aligned to operational needs.

Employee Relations
- Oversee delivery of advice and casework, ensuring consistency, compliance, and quality.
- Provide escalation support and guidance for complex or sensitive employee issues, leading on disciplinary, grievance, absence, and performance management cases.
- Ensure fair, consistent, and legally compliant handling of all employee relations issues.
- Review and strengthen policies, processes, and training to reduce employee relations risk.

Operational Improvement & Projects
- Drive process improvements within the People team to create a more efficient, business-aligned function.
- Lead or contribute to people-related projects such as organisational change, engagement, or policy updates.

Our Offer
We are committed to diversity and inclusion, welcoming applications from all backgrounds, particularly those representing the communities we serve. As a colleague, you will be part of an inclusive culture with opportunities to achieve your full potential through learning and development. We offer a wide range of benefits including additional leave packages, pension plans, retail discounts, flexible working arrangements, life assurance, private medical insurance, cycle to work scheme, employee assistance programme, childcare assistance, season ticket loans, sick pay schemes, personal development plans, company car/car allowance, and an electric vehicle scheme.

Experience
- Substantial HR generalist experience at People Business Partner or equivalent level, ideally within a commercially focused, operational environment such as logistics, retail, services, facilities management, or property.
- Strong track record of leading complex employee relations cases to successful resolution.
- Previous experience in developing People teams.
- Knowledge of HR systems.

About you
- Commercially focused and high performing.
- Able to build trusted relationships with operational leaders.
- Determined to maintain the confidence of clients and communities.
- Aligned with Pinnacle Group’s values of Trust, Respect, Involve, Challenge, and Deliver Excellence.

Qualifications
- Relevant HR qualifications or equivalent experience preferred but not explicitly stated.