Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are looking to recruit a Private Patient Pathway Co-Ordinator within our International and Private Patients Service at the Evelina London Children's Hospital. This role will provide candidates with the opportunity to work within a fast-paced commercial service which delivers income for re-investment in NHS services. The post holder(s) will provide comprehensive, efficient, and quality operational leadership to patient pathways, ensuring that all treatment elements are coordinated in a professional and succinct manner in line with private healthcare expectations. The individual will also be given the opportunity to take the lead on specific initiatives to develop and transform services in line with the strategic and growth plans for Private Patient Services at the Evelina. Main duties of the job To coordinate all aspects of a patients’ pathway for International and Private Patients at Evelina To build relationships with clinical and non-clinical staff in order to develop pathways, processes and capacity to support growth in private patient activity. To improve and coordinate customer care for International and Private Patients at Evelina To ensure that all the relevant information on the patient treatment is appropriately recorded clinically and for translation into an accurate billing. To ensure that the necessary financial arrangements (guarantees, deposits and approvals) are in place to ensure that the invoices for these patients are paid. To support operational and strategic decision making with respect to international and private patients with general administration and by compiling and analysing activity information. Working for our organisation The Evelina London Children’s Hospital (ELCH) opened in October 2005 and is the first new children’s hospital in London for more than 100 years. It is part of Guy’s and St. Thomas’ NHS Foundation Trust and is located on the St. Thomas’ hospital site. ELCH is the second largest provider of children’s services in London, providing secondary acute services to the local area, and an almost comprehensive portfolio of tertiary services to South London and South East England. As a specialist paediatric hospital, the Evelina is unique in having this broad scope of secondary and tertiary paediatric specialities collocated on the same site as maternity and A&E, as well as equivalent adult services for transition. The Private Team provide a range of complex and advanced services for Women and Children both in the NHS and for International and Private Patients. The services of the hospital are in great demand and within the aim of increasing the activity for International and Private Patients we support the development and growth of NHS services also. Detailed job description and main responsibilities Please refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Person specification Qualifications Essential criteria Good general education with English and Maths to GCSE standard or equivalent Desirable criteria IT package qualification Previouse Experience Essential criteria Proven experience of working in an administrative role demonstrating evidence of great customer service, data collection and confidentiality Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations Experience of working both autonomously and in a team Experience of an administrative role within the NHS Desirable criteria Experience of previously working in Private Patient sector Skills/Knowledge/Abilty Essential criteria Excellent communication skills with detailed evidence Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines Ability to work within a team and develop good working relationships with colleagues at all levels Desirable criteria Previous use of the current IT systems: Epic, Compucare, Outlook Detailed knowledge on Private and International Patients Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Bryony Sees Job title Deputy Service Manager Email address [email protected] Additional information Please get in contact with myself should you wish for an informal discussion on the job role on [email protected] Thank you