Location
Westminster Bridge Road

Hours
Full Time

Salary
£82,000 per annum

About the Role
Join Peabody as a Product Owner and play a pivotal role in delivering one of the most significant digital transformation programmes within the organisation. You will take ownership of the CRM product roadmap, priorities, and outcomes, shaping how we leverage the Microsoft Dynamics 365 CRM platform to create genuine value, improve lives, and deliver better outcomes for residents and communities. Balancing user needs, business priorities, and technical considerations, you will ensure investment is focused on the highest-value opportunities. Working closely with senior stakeholders and external delivery partners, you will manage competing priorities, make informed investment decisions, and collaborate across the business to deliver measurable improvements in resident experience, colleague effectiveness, and operational performance. This high-impact role requires strong influence, challenge, and collaboration skills to keep delivery aligned with resident needs, business priorities, and technology objectives.

Why Join Peabody?
When you join Peabody, you become part of a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included, and empowered to do their best work.

What We Offer
Up to 30 days annual leave plus bank holidays
Two paid volunteering days each year
Flexible benefits scheme including family-friendly benefits and access to a discount portal
Life assurance at 4x your salary
Up to 10% pension contribution
Professional development opportunities and career progression support

Experience
Significant experience in a Product Owner, Product Manager, or similar product role.
Experience managing and developing CRM products, with Microsoft Dynamics 365 experience desirable, in a complex organisation.
Proven track record delivering products or services that create measurable customer and business value.
Experience improving customer experiences and delivering measurable service improvements.
Strong stakeholder management, influencing, and decision-making skills.
Experience using customer insight, operational data, and user feedback to inform prioritisation and product decisions.
Experience working with third-party suppliers, systems integrators, or implementation partners.
Strong understanding of Agile and Scrum principles, including backlog management and iterative delivery.

About you
Ability to influence and collaborate effectively with diverse stakeholders.
Strong problem-solving skills and a focus on delivering tangible benefits and measurable outcomes.
Committed to aligning product delivery with resident needs, business priorities, and technology objectives.

Qualifications
No specific qualifications required; however, relevant certifications or training in Agile, Scrum, or product management would be advantageous.