Location
London

Hours
Full Time

Salary
£64,950 per annum

About the Role
Join Peabody as the Remediation Compliance Manager and play a key role in ensuring leaseholders, lenders and colleagues receive a compliant, efficient and high-quality service across Peabody's fire remediation programme. You will lead the operational delivery of Peabody's leaseholder Deed of Certificate (DoC) programme, landlord certificate production and lender assurance function. Managing approximately 13,000 leaseholder accounts, you will maintain high standards of compliance, accuracy and customer service.

Leading a team of seven, you will translate programme objectives into deliverable caseloads, oversee performance, manage risk and provide operational leadership across this business-critical function. Your responsibilities will include managing and developing a team of Remediation Compliance Engagement Managers and an administrator, ensuring resources are effectively allocated to meet priorities and deadlines, and overseeing the quality, accuracy and timeliness of case management activities, leaseholder engagement and record keeping.

You will also lead the day-to-day production of landlord certificates to support property sales and disposals, manage lender assurance enquiries relating to remortgaging, sales and staircasing, and monitor operational performance, risks and service delivery. Maintaining accurate and auditable records to support governance, compliance, audit requirements and potential litigation will be essential. Collaboration with teams across Housing, Property, Legal and Fire Remediation will be key to supporting programme objectives and delivering excellent customer outcomes.

What We Offer
30 days’ annual holiday plus bank holidays
Two additional paid volunteering days each year
Flexible benefits scheme including family friendly benefits and access to a discount portal
4 x salary life assurance
Up to 10% pension contribution
Professional development and opportunities to broaden your experience

Why Join Us?
At Peabody, you will be part of a team guided by values including Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We are committed to creating a workplace where everyone feels supported, included and empowered.

Experience
Significant experience managing teams with a strong focus on coaching and performance management.
Strong knowledge of leasehold management, landlord and tenant matters, service charges or a related regulated property environment.
Experience delivering large-scale case management, compliance or leaseholder engagement programmes.
Understanding of landlord certificates, lender assurance processes and documentation associated with remortgaging, property sales and staircasing.

About you
Proactive and confident leader capable of driving high performance and continuous improvement.
Excellent organisational skills with the ability to translate programme plans into deliverable caseloads and allocate resources effectively.
Strong attention to detail to ensure accuracy and compliance in case management and record keeping.
Collaborative team player able to work across multiple departments to achieve programme objectives and deliver excellent customer outcomes.

Qualifications
Relevant qualifications or professional experience in property management, compliance or related fields are desirable but not explicitly stated.