Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview The Professional Support Services Manager is a key post within the Office of the Chief Medical Officer. The post holder will provide expert management of the core programmes, projects and services across the Professional Support Services function of the Chief Medical Officer’s Portfolio, specifically - medical appraisal, medical revalidation, medical job planning and performance based awards (both local and national). The post holder will take responsibility for day-to-day delivery, and subsequent performance management of the core functions, adjusting plans as required to ensure that risks and issues are mitigated. The role requires the exercise of initiative to a high level and will include the deployment of sound judgement, well-developed problem solving and process focused skills in order to coordinate and report on a variety of time limited projects, and programmes of work, linked to the development of new processes. Main duties of the job Working closely with the Head of Private Office and Lead for Professional Practice, the role will provide enhanced support to the central Responsible Officer function, ensuring the effective discharge of all statutory duties under the Medical Profession Regulations. Crucially, this will include supporting the local fitness to practise processes and procedures for all licensed practitioners under the Responsible Officer’s professional remit. As a subject matter expert, the post holder will use well-developed knowledge to analyse a wide range of complex problems, often needing to deploy negotiation skills and handle highly complex issues in a sensitive manner. Working for our organisation The post holder will work within a multidisciplinary team and will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives as they relate to Professional Support Services. Detailed job description and main responsibilities Responsible for overseeing the management of the core professional support services delivered by the Office of the CMO, and maintaining expert knowledge related to these services, including medical appraisal and revalidation, job planning, and performance based rewards. To provide comprehensive and high level operational and service delivery management across the Office of the CMO to drive the delivery of a complex range of initiatives, services and projects within the Medical Workforce arm of the portfolio To develop appropriate project delivery and service improvement plans and to effectively manage their delivery and monitor progress, adjusting plans as required in response to both internal and external changes and to create synergies and alignment with interdependent programmes across multiple teams and services Responsible for the line management of the PSS administrative team within the CMO, including their outputs, and overseeing recruitment, induction, training and development and performance management of the internal team, including managing change and restructuring to align with evolving business needs Responsible for identifying national and regional policy directives applicable to the Professional Support Services portfolio and to highlight appropriate issues for the Responsible Officer and senior team along with briefing documents as required Person specification Experience Essential criteria Experience of managing complex projects and supporting senior members of a programme or service team in the timely delivery of objectives and milestones Experience working under pressure with strict, often competing deadlines, across broad portfolios of work, contributing to programmes with large impact objectives and deliverables Experience in managing a team of administrative professionals, including individual performance management and overall team development in order to achieve service aims Desirable criteria NHS experience Knowledge Essential criteria Expert knowledge of national health policy in relation to issues of professional development, regulation and management of doctors - including appraisal, revalidation and job planning or equivalent Knowledge of confidentiality and of good information governance and of their application (Data Protection Act) Advanced knowledge and skills in the application of project management and coordination practices, including change management approaches Skills Essential criteria Proven ability to work under pressure and to be able to prioritise, working to tight deadlines ensuring competing demands are met Superior interpersonal and communication skills in developing and maintaining successful working relationships in a multidisciplinary environment Extremely organised with expert attention to detail Confidence working with busy medical and executive level professionals Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Further details / informal visits contact Name Miss Chloe Wild Job title Head of Private Office Email address [email protected]