Property Management Services Manager £49,083- £52,116 per annum About Us Newham is a vibrant inner-city borough with excellent transport. We are proud to be home to one of the youngest and most diverse cultures across the country, Newham is an exciting and challenging borough that is committed to putting people at the heart of everything we do. The Borough boasts iconic landmarks such as, Green Street, the Olympic Park, Excel centre, Westfield Shopping Centre and the University of East London. Newham is changing rapidly, benefiting from significant investment, creating new jobs, homes and opportunities for all. The Mayor of London has provided the Borough with £107 million funding through the ‘Building Council Homes for Londoners’ programme, supporting the construction of 1,100 new homes by 2022. From this we expect to see an additional 2,500 jobs created over the next decade, injecting £1.5 billion to the local economy. About the Role The purpose of this role is to effectively manage a team of professional staff driven to ensure a high quality, customer focused tenancy management service to residents in temporary accommodation. This includes tenants within the Councils own housing stock, as well as accommodation provided by external partners with whom the Council has a tenancy management arrangement, such as Local Space. Following a service re-design this role will report to the Head of Demand and Engagement and oversee 10 housing professionals, including one senior officer. You will need to ensure there is robust performance management and accountability across the service as we strive to deliver a supportive housing function that empowers residents to manage and maintain their accommodation. The Service will be responsible for ensuring effective tenancy management is in place, putting both resident empowerment and customer service at the forefront of its working ethos. With an expansion of the team comes a drive to become more customer focussed in our approach to case management working in partnership with our colleagues across services. If you have a passion for driving service progression and making a difference to people lives by helping them with their accommodation we would love to hear from you. With a demonstrable background in housing management, awareness of relevant legislation, and desire to push the service forward, this role will be for you. https://www.newham.gov.uk/downloads/file/7869/property-management-services-manager-jd Closing date 16/9/24 Additional Information We are committed to creating an inclusive, anti-racist environment for all. When you apply for a job at Newham, your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. If you share our vision and values, and you bring the experience and skills we need, that’s all that matters to us. The London Borough of Newham has important responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults. If you are appointed to a job that involves working with these groups, you may be subject to a Disclosure and Barring Service (DBS) check. Please attach your supporting statement, explaining in no more than x2 A4 sides why and how you meet the criteria for this role. We practice anonymised recruitment. Please ensure that you remove all personal information from any documents that you upload. The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by https://www.cifas.org.uk/fpn.