Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services. Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital. Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients. In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research. We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit. Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’. The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients. We have one of the most ambitious capital investment programmes anywhere in the NHS. Job overview We are seeking an enthusiastic and organised Team Leader to join the Prosthetics Service at Bowley Close Rehabilitation Centre. This post requires excellent supervision and operational skills, with a proactive and flexible approach. The post holder will provide PA support to named individual. With the support of the Service Manager, this role will act as a key point of contact for the administrative and clinical teams in the management of outpatient activity and co-ordination. This is a great opportunity for a keen individual looking to take the next step in their career. If you are seeking a role where you can use your administrative skills and experience and make a real difference to patients and service users, we welcome your application. Please Note: Vacancy may close early due to high numbers of applications Main duties of the job Your role will be to lead a team of administrator to provide a high-quality administrative support service to the department including PA support to named individual. You will be required to provide an efficient, high quality specialised secretarial support service to one or more consultants and their clinical teams, maintaining information on the Trust administration system, processing patient referrals, dealing directly with enquiries in person and on the telephone from patients and GP's, and general administrative and secretarial duties. You will be self-motivated, able to work autonomously at pace and be effective in managing your time, workload and priorities. You will be focused on outcomes and motivated to deliver the highest quality care while ensuring the best possible patient experience. In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position. Working for our organisation The Regional Specialist Rehabilitation Service provides services which manufacture and provide specialist equipment and rehabilitation in the management of people of all ages with long term physical disabilities. Our regional centre covers South East London and provides outpatient prosthetic and amputee assessment and rehabilitation for patients of all ages with congenital limb deficiency or following planned or emergency amputations. We treat both upper and lower limb patients as well a small veteran population. There is no separate team for children – the transition from childhood to adulthood is seamless. We work closely with the GSTT inpatient amputee rehabilitation Unit (ARU) team, GSTT acute vascular and amputee therapists and outpatient amputee physiotherapists at 5 local hospitals. The prosthetics MDT includes: Physiotherapy, Occupational therapy, Counselling, Rehabilitation engineering, Prosthetics & Consultant head of service Detailed job description and main responsibilities Staff Management · Provide day-to-day supervision and oversight of duties for the department administrators. · Ensure the administrators complete preparation for each Multi Disciplinary Team. · Providing support for day to day queries from administrators. · Ensure administrators are fully adhering to the appropriate Trust policies and protocols. · Identify training and development needs of staff, taking these forward where appropriate. · Provide reception cover when required. Secretarial/PA responsibilities · Work as a team leader, providing a comprehensive secretarial/administration service to a number of consultants, clinicians and specialist nurses in respect to their general medical duties and specialist work. · Type all clinical letters, which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents are required. · Take audio dictation following outpatient clinics and produce letters/reports in accordance to national and local timescales. · Prioritise incoming correspondence, ensuring that it is promptly dealt with by the appropriate member of staff. · Prepare acknowledgement letters and draft responses as required. · Provide PA support including diary management and arranging meetings and appointments via the calendar system with both external and internal personnel. · Ensure patient documents and medical health records are filed regularly and accurately and are available for all clinical episodes. Person specification Education and Qualifications Essential criteria NVQ 3 certificate in management or equivalent qualification in relevant field Desirable criteria NVQ 2 certification in Team Leading Previous Experience Essential criteria Significant secretarial/PA experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies Proven experience of managing service issues effectively Skills/Knowledge/Ability Essential criteria Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high Able to communicate clearly verbally and in writing Ability to prioritise between competing demands and to delegate effectively Effective working whilst under pressure, maintaining control and confidence Excellent problem solving skills, with the ability to resolve conflict using own judgement Desirable criteria Microsoft Word/Excel skills Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership. Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy. As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends. Flexible working We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process. Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis. Please apply for this post by clicking "Apply Online Now." Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Further details / informal visits contact Name Shola Sanyaolu Job title Service Manager Email address [email protected] Telephone number 07918338632