Location
London - Millennium Gloucester Hotel London Kensington

Hours
Full Time - 40 hours per week

Salary
Competitive salary offered

About the Role
The Millennium Gloucester Hotel London Kensington is a prestigious 4-star deluxe hotel located in the heart of charming Kensington, just a minute's walk from Gloucester Road Underground station, providing excellent access across London. The hotel features 610 spacious guest rooms and a variety of dining options including Humphrey’s Café & Bar, South West 7, and the Bombay Brasserie. It also houses the Millennium Conference Centre with 26 versatile function rooms and a capacity for up to 600 delegates, including an impressive conservatory that can host up to 300 guests with palm trees, a piano, exclusive bar area, and dance floor.

As a Front Office Receptionist, you will be responsible for delivering exceptional guest services in line with hotel standards. Your key duties will include greeting and welcoming guests, managing incoming calls efficiently, handling guest queries and complaints professionally, acting as a primary point of contact for guests by providing assistance and product knowledge, and assisting with room moves by selecting appropriate rooms. This role requires a proactive approach to managing front office operations while maintaining a high level of customer service and professionalism.

About the Group
Millennium Hotels and Resorts operates over 120 hotels worldwide, with 21 hotels across Europe. The group’s portfolio is divided into four collections—Leng’s Collection, M Social Collection, Millennium Collection, and Copthorne Collection—each with distinct personalities and hotel brands tailored to different guest types.

Experience
Experience in large hotel operations and knowledge of Opera and Oracle systems is required. Ability to multitask and proactively manage front office operations is essential.

About you
You are a strong communicator with excellent guest service and leadership skills. You remain calm under pressure, are personable, flexible, and able to handle multiple responsibilities efficiently.

Qualifications
Relevant qualifications in hospitality or customer service are advantageous but not explicitly required. A professional attitude and commitment to delivering high standards of service are essential.