Location
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours
36 hours per week

Salary
SO1 (£38,256 – £39,276)

Contract Type
9 Months Fixed-Term Contract

About the Role
We are seeking an enthusiastic and professional individual to join our busy Housing service on a nine-month fixed-term contract. In this role, you will undertake a comprehensive review of the Council’s housing register, ensuring all household records are accurate, up to date, and compliant with the Council’s Allocations Policy and housing legislation. You will assess applications, update records, and ensure all information is managed with a high level of accuracy and attention to detail. Alongside this, you will provide clear guidance to applicants, handling enquiries and correspondence efficiently across a variety of channels including telephone, email, written communication, interviews, and occasional home visits.

About the Team
You will be part of a dynamic Lettings and Rehousing service, working alongside experienced officers who are committed to delivering a high-quality, customer-focused housing service. The team plays a key role in managing housing allocations and supporting residents through the housing process, ensuring fairness, transparency, and compliance at all stages. This is a collaborative and supportive environment where teamwork, professionalism, and a shared commitment to excellent service are central to everything we do.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Working at Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme, and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Experience
Proven experience in housing allocations, housing register management, or social housing services is required. Strong administrative and customer service skills are essential.

About You
You will have excellent communication skills, with the ability to engage effectively with a wide range of customers and stakeholders. Strong IT skills are essential, including proficiency in Microsoft Office and the ability to use housing or case management systems. You will be highly organised, able to manage competing priorities, work under pressure, and meet deadlines while maintaining accuracy. The role requires someone who can work both independently and as part of a team, using sound judgement to gather, analyse, and interpret information in line with Council policies and procedures.

Qualifications
Relevant qualifications in housing or related fields are desirable but not explicitly stated as mandatory. A commitment to continuous professional development and a positive attitude towards learning are important.