Title: Repairs Contracts Manager Contract Type: Permanent, 35 hours per week Location: West Ham Lane, Stratford, London Persona: Agile (a combination of office, site and homeworking) Salary: £53,660 – 62,000 plus Essential Car User Allowance £1,300 per annum* Closing date for completed applications: 17th March at 11pm Interviews will be held week commencing 24th March Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated Our Maintenance Services team is looking for experienced Contracts Managers, who will play a key role in delivering maintenance and repairs services to our customers. Managing a suite of partner contractors carrying out work valued £3m - £5m per annum. Each Contracts Manager will take responsibility for the successful delivery of all repairs delivered by contractors, in a portfolio area of around 20,000 properties. The postholders will work alongside and complement our directly employed workforce. The role reports into a Head of Service working for the Director of Maintenance Services. Postholders will build robust and sustainable relationships with a suite of contractors managing their financial and operational performance through a robust set of key performance indicators. The Contracts Manager will work closely with the Procurement and Commercial Teams to ensure we recruit and retain contactors dedicated to working with us for the long-term. This is an exciting time as we launch a new approach to managing our contractor base and the successful candidates will have opportunities to shape the future of the service, contributing and influencing our contracting strategy and future partners. Successful candidates will have experience of managing property maintenance contractors preferably within a social housing environment. They will be able to demonstrate a track record of improving performance and value for money through robust contract management and will have a good understanding of commercial and contractual drivers to be applied to get the best from our supply chain partners. Contracts Managers will be responsible for holistically managing the contractor relationship, applying controls such as holding regular, documented, progress meetings, approving monthly valuations and ensuring all work is completed to the appropriate quality and customer service standards. The successful candidates will: • Have demonstrable experience of delivering high quality property/ building maintenance services via the management of external contractors • Be able to lead, manage and motivate others to deliver against defined objectives in a demanding customer facing environment, including the management of sub-contractors • Have commercial and financial acumen and preferably knowledge of JCT\TPC\TAC-1\NEC or similar forms of contract • Have effective communication (written and verbal) and influencing skills • Be well organised and a good planner and be able to work in a fast-moving environment • Be able to drive and own a car • Qualified to degree level or similar in a property and\or building related discipline – or have sufficient, relevant experience If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation. The role requires occasional travel between offices and to visit properties and customers, but expenses will be covered. *ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.