Location
London

Hours
Full Time

About the Role
We are seeking an experienced and commercially focused Reservations & Groups Manager to lead our Reservations and Groups function and drive revenue performance across individual and group business. This is a key leadership role responsible for managing the hotel’s reservations strategy, maximising group conversion, and ensuring exceptional service standards across all reservations activity. You will lead and develop the Reservations team, build strong client relationships, and work closely with Sales, Revenue and Operations teams to achieve commercial targets. You will play a vital role in delivering outstanding guest experiences while ensuring the department operates efficiently, accurately, and in line with company standards.

Key Responsibilities
Lead and manage the Reservations and Groups team to deliver exceptional service and commercial performance
Maximise revenue and conversion opportunities across individual and group reservations
Ensure all enquiries and quotations are responded to within agreed service standards
Work closely with Revenue, Sales and Operations teams to optimise occupancy and rates
Build strong relationships with key corporate accounts, agencies and group organisers
Analyse business trends, forecasts and conversion performance to support revenue growth
Manage group quotations, contracts and booking processes
Monitor departmental performance and implement continuous improvements
Maintain excellent communication across departments to ensure smooth operational delivery
Oversee departmental rotas, payroll costs and resource planning
Drive training, development and engagement within the team
Ensure full compliance with company procedures, health & safety requirements and financial controls

About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, offering real opportunities to develop and gain promotion within the industry.

What We Offer
Social events, wellbeing initiatives and team activities
Training and development opportunities
Cash Health Plan (optional)
Apprenticeship and placement opportunities
Career development and salary reviews
Interest-free Season Ticket Loan
Free laundry and dry cleaning
Meals provided whilst on duty
Length of service-related holiday scheme
Eye care vouchers
Employee discounted accommodation and food & beverage
Life assurance
Recommend a Friend Scheme
Genuine internal promotion opportunities

Experience
Previous experience in Reservations, Groups or Revenue within a hotel environment
Experience managing a reservations or revenue team
Strong commercial awareness and understanding of hotel revenue management
Knowledge of Opera PMS and revenue management systems
Experience within a large hotel operation and knowledge of group business would be highly advantageous.

About you
Excellent organisational and administrative skills
Ability to prioritise multiple deadlines and manage competing demands
Strong communication and relationship-building skills
Passion for guest service and delivering outstanding experiences
Confident leader who can motivate, coach and develop a team
Flexible and proactive approach to problem solving

Qualifications
No specific qualifications stated, but relevant experience and skills in hotel reservations, groups, and revenue management are essential.