Location
Wigmore Hall, 36 Wigmore Street, London, W1U 2BP

Hours
40 hours per week, flexible availability required including evenings and some matinees

Salary
£30,000 per annum plus Tronc

Benefits
28 days holiday including bank holidays (day in lieu if bank holiday is worked)
Birthday off
3 volunteering days
3 days grandparent leave
24 weeks enhanced maternity leave
Secondary carer leave
Wedding/commitment day leave
Free meals on shift
Bespoke training and development opportunities
Apprenticeship opportunities for all experience levels
Pension and life insurance
Discounts via Perkbox app on high street shops, holidays and cinema
Wellbeing hub
Access to employee assistance programme
Cycle to work scheme

About the Role
Do you have a passion for coordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive continuous improvement? At BaxterStorey, every interaction is an opportunity to create a lasting impression. We are looking for a Restaurant and Bar Supervisor who supports their team to exceed expectations at every turn. As a trailblazer in hospitality, we welcome individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

Wigmore Hall has provided London with a unique venue for exceptional classical music performances for over 100 years. The role requires flexibility to work mainly evenings and some matinees, seven days a week.

As part of our inclusive team, you will be supported with ongoing training and development to thrive in your role while maintaining a good work-life balance. Join us to cultivate a harmonious and collaborative team environment and deliver extraordinary experiences.

Key Responsibilities
- Recruit, train and supervise catering team including servers, chefs and support personnel
- Set clear expectations and provide ongoing feedback to maintain high performance
- Monitor food quality, presentation and service standards to meet or exceed customer expectations
- Address and resolve issues promptly to ensure customer satisfaction
- Coordinate delivery, setup and breakdown of catering equipment and supplies
- Oversee event flow including food service, beverage distribution and guest interactions
- Manage inventory and order supplies to maintain stock levels
- Foster positive relationships with clients and guests, handling inquiries and special dietary requirements professionally
- Solicit feedback to continuously improve catering services

Experience
Previous experience commensurate with the role is required
Proven ability to supervise, train and support a team

About you
You have a contagious passion for food and customer service
You draw satisfaction from leading and developing others
You understand delegation and influencing skills
You possess excellent organisational abilities with high attention to detail
You communicate concisely and effectively both verbally and in writing
You adapt to challenges and opportunities with a solution-oriented mindset
You work according to BaxterStorey core values

Qualifications
No specific qualifications are mandated but relevant hospitality experience is essential
Motivation and hunger to learn are highly valued
We welcome applications from all backgrounds and are committed to equity, diversity and inclusion