Location
Harrow, London

Hours
Full Time

Salary
Non-technical: £26,984 per annum
Single fuel: £38,453 per annum (full time, if based within the M25)
Single fuel (3 phase/CT): £40,492 per annum (full time, if based within the M25)
Dual Fuel: £44,126 plus £2,000 attendance and safety bonus per annum (full time, if based within the M25)
Dual Fuel (3 phase/CT): £45,177 plus £2,000 attendance and safety bonus per annum (full time, if based within the M25)
Note: Candidates joining on a non-technical or single fuel basis will be required to upskill to dual fuel, with training provided. Salaries stated apply during initial training and increase upon full qualification.

About the Role
At M Group Energy, we deliver essential infrastructure services in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. As part of our Metering team, the leading provider of metering services in the UK energy retail sector, you will help ensure customers are billed correctly and energy usage is monitored.

As a Revenue Protection Officer, you will investigate, detect, and prevent gas and electricity theft in residential and commercial properties. You will ensure installations are made safe and collaborate with suppliers to determine further actions. Your role includes collecting evidence and providing information to clients to support decision-making.

You will also be involved in debt recovery tasks, which may include installing SMART meters or de-energising/disconnecting supplies. This role requires professionalism, integrity, and excellent customer service skills, especially in challenging situations.

We offer full training on revenue protection and conflict management, with opportunities for career progression. Non-technical or single fuel entrants will be upskilled to become qualified dual fuel engineers.

Benefits include:
- Company van/vehicle and fuel card for business use
- Discretionary bonus scheme
- 22 days annual leave plus bank holidays
- Matched or contributory pension scheme
- Online GP service available 24/7
- Employee assistance programme
- Access to retail discounts via My Rewards portal
- Life assurance
- Cycle to work, salary finance, and give as you earn schemes
- Enhanced maternity, paternity, and adoption leave
- Reward and recognition scheme
- Recommend a friend referral rewards
- Standby, overtime, and call out opportunities

Experience
- Strong customer service background with the ability to remain calm and professional in challenging situations.
- Previous experience as a Revenue Protection Officer or in conflict management is useful but not essential.

About you
- Positive, proactive, and solution-oriented mindset.
- Professional and able to demonstrate integrity.
- Able to work effectively in a customer-facing role and handle confrontational situations calmly.

Qualifications
- Valid full UK driving licence with less than 6 points.
- Willingness to undertake full training to become a qualified dual fuel engineer.