Location
Alexandra House, 10 Station Road, Wood Green, London, N22 7TR

Hours
36 hours per week

Salary
SC6 (£35,520 – £36,585)

About the Role
We are looking for a proactive and customer-focused Revenues Officer to join our Revenues Service team. In this vital role, you will be responsible for delivering an efficient and accurate service across Council Tax, Business Rates and BID Levy, supporting the collection of income from initial billing through to recovery and enforcement. You will provide advice and guidance to residents, businesses and partners, make informed decisions on accounts, process discounts and exemptions, and contribute to achieving excellent collection rates while ensuring compliance with relevant legislation and procedures.

About the Team
You will join a professional and supportive Revenues Service within the Environment and Resident Experience Directorate, working alongside experienced Revenues Officers and Team Managers across billing, collection, recovery and enforcement functions. The team is committed to delivering a high-quality, customer-focused service, working collaboratively with internal departments and external partners to support residents, maximise revenue and ensure fair and consistent application of legislation.

About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work. We recognise the benefits of a diverse workforce and welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days plus bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.

Experience
Experience within Revenues, Council Tax or Business Rates is advantageous but not essential.

About You
Excellent communication and customer service skills, strong literacy and numeracy, and the ability to work accurately in a fast-paced environment. You will be confident analysing information, solving problems and making sound decisions while handling sensitive and confidential data. The successful candidate will be able to interpret and apply legislation, communicate complex information clearly, work effectively both independently and as part of a team, and maintain a methodical, organised approach to their workload.

Qualifications
No specific qualifications are stated as mandatory; however, a commitment to delivering excellent service and achieving positive outcomes for residents and stakeholders is essential.