Location
London

Hours
0-40 hours per week / Available to work some weekends

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, is seeking dedicated Room Attendants to join our team. You will play a key role in maintaining impeccable cleanliness standards and enhancing guest satisfaction across hotels nationwide. This fast-paced role requires attention to detail and a commitment to delivering the highest levels of room cleanliness.

Key Responsibilities:
- Clean and tidy guest rooms to established standards
- Change bed linens, replace towels, empty trash bins and restock amenities
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance
- Sanitize surfaces thoroughly to maintain hygiene
- Maintain stock levels of cleaning supplies and toiletries
- Promptly report any maintenance issues or damages
- Follow supervisor instructions and adhere to safety protocols
- Ensure the security of guest rooms and privacy of guests
- Provide professional and respectful service to guests and respond promptly to their requests

Company Overview
HotelCare serves over 200 hotels nationwide, cleaning more than 10,000 rooms daily and supporting various sectors including apartments, leisure facilities, public areas, and corporate offices. We collaborate with ICE UK and Abbe Ltd to implement sustainable cleaning solutions that reduce our carbon footprint while maintaining quality service.

Benefits
- Up to 28 days paid holidays
- Permanent position with flexible working hours to suit your lifestyle
- Standard working hours 25+ per week; hours may reduce during low occupancy periods but contracted hours can be negotiated and guaranteed
- Free lunch on duty (site dependent)
- Full on-site training
- Salary finance with exclusive rates – access to loans or wage advances (available after probation)
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management skills and attention to detail
- Flexible and willing to learn
- Positive ‘Can Do’ attitude
- Adaptable to organisational needs
- Ability to prioritise and multi-task
- Committed to providing excellent customer service
- Self-motivated and accountable
- Able to work confidentially and with integrity
- Capable of working under pressure and following instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours than initially notified and carry out reasonable additional tasks to meet the needs of the Company and its clients.