Location
London

Hours
0-40 hours per week / Availability to work some weekends required

Salary
£14.00 per hour

About the Role
HotelCare, the UK's foremost hotel support services provider with over 30 years of experience, is seeking dedicated Room Attendants to join our team. You will play a vital role in maintaining impeccable cleanliness standards to enhance guest satisfaction across hotels nationwide. Working in a fast-paced environment, you will be responsible for cleaning and tidying guest rooms to established standards, ensuring a welcoming and hygienic environment for all guests. This role offers full on-site training, career progression opportunities including apprenticeships, and a comprehensive benefits package.

Key Responsibilities
- Clean and tidy guest rooms to established standards
- Change bed linens, replace towels, empty trash bins and restock amenities
- Dust furniture, vacuum carpets, and clean mirrors for a neat appearance
- Sanitize surfaces thoroughly to maintain hygiene
- Maintain stock levels of cleaning supplies and toiletries
- Promptly report any maintenance issues or damages
- Follow supervisor instructions and adhere to safety protocols
- Ensure security of guest rooms and privacy of guests
- Provide professional and respectful service to guests and respond promptly to their requests

Company Overview
HotelCare serves over 200 hotels nationwide, cleaning more than 10,000 rooms daily and supporting apartments, leisure facilities, public areas, and corporate offices. We are committed to sustainability through partnerships that reduce our carbon footprint while maintaining high-quality service.

Benefits
- Up to 28 days paid holiday
- Permanent position with flexible working hours to suit your lifestyle
- Standard working hours 25+ per week, with contracted hours negotiable and guaranteed
- Free lunch on duty (site dependent)
- Salary finance options with exclusive rates after probation
- Career progression opportunities including HotelCare Apprenticeships
- Automatic enrolment into workplace pension after 3 months’ service
- Recognition, incentives, and awards

Experience
Preferred experience in a similar role within the hospitality industry, particularly housekeeping or room attendant positions.

About you
- Physically able to lift, bend, and stand for extended periods
- Able to work independently and as part of a team
- Strong time management and attention to detail
- Flexible and willing to learn
- Positive ‘Can Do’ attitude
- Adaptable to organisational needs
- Ability to prioritise and multi-task effectively
- Committed to providing excellent customer service
- Self-motivated and accountable
- Able to work confidentially and with integrity
- Capable of working under pressure and following instructions
- Awareness of safety regulations and compliance

Flexibility
You may be required to work different or additional hours and carry out reasonable additional tasks to meet the needs of the Company and its clients.