Location
5 Pancras Square, London N1C 4AG - Hybrid role with 60% community-based working required.

Hours
36 hours per week

Salary
£37,312 per annum

About the Role
We are seeking a SEN Support Officer to join the SEN Tribunal, Mediation and Compliance Team within Camden Council's SEND & Inclusion Service. This key operational role supports the effective delivery of SEND processes and provides a high-quality service to families, schools, and professionals. You will act as the first point of contact for enquiries, offering essential administrative and coordination support to the team. Working closely with Officers across the service, you will help ensure statutory responsibilities are met, information is accurately recorded, and communication with families is timely and supportive.

The role involves frequent contact with parents and professionals around sensitive and complex matters, requiring confidence, empathy, and professionalism.

Key responsibilities include:
- Acting as the first point of contact for telephone and written enquiries, resolving issues where possible and signposting appropriately.
- Providing day-to-day administrative support including diary management, booking meetings, logging invoices, and managing shared inboxes.
- Processing and logging requests, ensuring accurate recording and onward allocation.
- Monitoring case progress with SEN Tribunal and Mediation Officers to support compliance with statutory timescales.
- Communicating regularly and sensitively with families, schools, and professionals.
- Supporting the Education, Health and Care (EHC) annual review process.
- Arranging meetings, preparing papers, and taking accurate minutes.
- Preparing and checking sensitive documentation in line with information governance requirements.
- Maintaining electronic databases and pupil records to a high standard.
- Liaising with partners across the local area to support effective joint working.

Experience
- Experience of dealing with the public and professionals, including challenging situations.
- Experience of taking clear, accurate notes and maintaining high-quality records.
- Awareness of SEND-related legislation, processes, and procedures.
- Confidence using IT systems, databases, and Microsoft Office.
- Experience of working collaboratively with children, young people, and families.
- Experience of working with vulnerable children and young people, particularly those with SEND.

About you
You will be organised, reliable, and motivated by improving outcomes for children and young people with SEND and their families. Comfortable working in a fast-paced environment, you can manage competing priorities while maintaining accuracy and attention to detail. You demonstrate confidence handling sensitive or challenging conversations calmly and respectfully. You have strong organisational and time-management skills, clear written and verbal communication skills, and the ability to build positive relationships.

You have knowledge of, or willingness to learn, Camden’s SEND policy, Local Offer, and educational provision, along with an understanding of educational settings and a commitment to developing knowledge across the 0–25 age range.

Qualifications
Educated to degree level or able to demonstrate substantial experience in a similar role.